Quality / Trainer - Bpo - Bengaluru, India - Transact Global India Pvt.,Ltd
Description
Assists in the maintenance of service levels by providing phone coverage as needed, including escalated calls- Assist in the development or implementation of call quality programs
- Participate on projects and all other duties as assigned
- Available to work flexible hours when required
- Analyze performance from quality assurance data and communicate trends to Quality Supervisor
- Share performance data drawn from quality monitoring and review with team to identify potential training needs
- Assist in the preparation of call scripts and recordings assuring adherence to and approval as required by internal regulatory and compliance functions
- Provide clearly written feedback to management for group and individual coaching regarding compliance audits and performance coaching
Salary:
₹20, ₹30,000.00 per month
Schedule:
- Morning shift
Experience:
- total work: 1 year (preferred)
Speak with the employer
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