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    Executives EXL/E/993542 - Noida, India - exl

    exl
    exl Noida, India

    1 week ago

    EXL background
    Description

    Job Description

    Basic Function

    Claim request Invoices are received for settlement of claims. The associate is required to process the Invoice in the client systems for settlement of payments

    Essential Functions

  • Duties will include detailed validation of the invoice basis Process maps.
  • Executive will need to work as efficiently and effectively as possible to minimize the turnaround time in processing Invoices whilst maintaining control of claims cost.
  • Executives are required to achieve Key Performance Indicators as set out by the business.
  • At all times, executives will be aware of the commitment to service and the application of the Company's core values and beliefs.
  • Operate and maintain customer related information systems to the required standards, to maintain accurate records and access information to enable work to be progressed
  • Executives must comply with the Data Protection Act and Client Security Policy and Procedures.

    • Any other essential function that may occur from time to time as directed by the Supervisor

    Primary Internal Interactions

  • LAM or AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
  • Team Members for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
  • EXL Trainers and SMEs for escalations and resolution on unresolved transaction, refresher trainings, competencies and soft skill trainings.

    • Primary External Interactions

  • SME / Trainers at the client end for training
  • Exception/ escalation teams at the client end for the purpose of seeking clarifications & answering queries

    • Organizational Relationships

    Reports To : Assistant Manager – Operations Supervises : NA

    Skills

    Technical Skills

  • Good Computer navigation skills and typing skills
  • Should be familiar with MS Office, especially Excel and Outlook

    • Process Specific Skills

  • Possesses necessary knowledge of business concepts to effectively perform the job
  • Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
  • Commits to achieving specific objectives and takes ownership for accomplishing them.
  • Responsible for handling high volumes of transactions.
  • Effectively balances quality, timeliness and productivity standards
  • Preferred to have knowledge and exposure to any motor insurance claim process

    • Soft skills (Desired)

  • Self discipline
  • Result orientation
  • Adaptability

    • Soft Skills (Minimum)

    Problem Solving

  • Generates various solutions to problems and then selects the most appropriate

    • Business Awareness

  • Understands the business how to implement business initiatives to maximize our competitive advantage

    • Time Management

  • Strong time management, prioritization skills and organizational skills

    • Communicating

  • Effectively communicates information and knowledge, demonstrating empathy with customers and colleagues

    • Customer Focus

  • Identifies and understands the (internal or external) customer's needs and strives to provide a world-class service

    • Teamwork

  • Works effectively with team to accomplish goals, takes action that respects the needs of others & those of the organization

    • Managing Self

  • Plans, priorities and schedules own work to ensure timely completion

    • Adaptability

  • Maintains effectiveness despite changes to situations, tasks, responsibilities, and people

    • Attention to details

  • Ability to retain information gained as well as having an awareness of where to locate relevant information that is required during the course of assessment of a claim

    • Education Requirements

    Graduate or Diploma holder with at least 15 years of education

    Work Experience Requirements

    Candidates with prior motor insurance experience will be preferred.

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