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    Executives EXL/E/991795 - Noida, India - exl

    exl
    exl Noida, India

    1 week ago

    EXL background
    Description

    Job Description

    Roles and Responsibilities

  • This role is primarily responsible for processing transactions as per the SLAs outlined by the client
  • Process transactions/cases as defined in desktop procedures
  • Ensure that all the transactions are processed as per defined and documented desktop procedures
  • Ensure that the assigned targets in accordance with SLA are met
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures, and complete additional duties as assigned by the manager from time to time.
  • Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters)
  • Flexible to work in rotating/flexible shifts to cover extended hours of operational requirements
  • Adherence to organization's policies and procedures
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