Centre of Excellence - Mumbai, India - ICICI Prudential Life

ICICI Prudential Life
ICICI Prudential Life
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Collaborate with cross-functional teams to deliver customer-centric solutions that solve users problems and make digital onboarding smoother

  • Scan competition and have a continuous look out for emerging market trends to identify opportunities and scope for improvement
  • Write and Device exhaustive Business Requirement Docs/ Product Requirement Docs for projects
  • Measure the efficacy of the projects taken live and maintain the existing product for continuous growth/optimization
  • Do UAT and prepare /aid team to create elaborate Test cases for comprehensive testing of project build received
  • Collaborate with business team and Contact center team to identify the issues they face in providing best experience to customers and in scaling the business numbers
  • Propose feasible solution for the high impact problems and then drive its execution
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