Omni Channel Support Agent - Bengaluru, Karnataka, India - ExamRoom

ExamRoom

Verified Company

Bengaluru, Karnataka, India

6 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Position Required Skills, Knowledge, and Abilities:

Assisting with system check and related issues o
Verifying and approving valid ID according to specific client requirements o
Proctor objective assessments, ensure a secure testing environment, and be vigilant about recognising suspicious behaviour.
Meets demands for privacy, confidentiality, and precision.
Regular and consistent attendance is an essential function of the job.
Maintain a positive, empathetic, and professional attitude toward clients always.
Ensuring client queries are answered to their satisfaction when necessary, escalating issues without delay to lead.
Understanding and utilising inhouse platforms and systems to access client details.
Remain compliant in ExamRoom.

AI communication procedures, guidelines, and policies.

Requirements and Qualifications:

High school diploma and a minimum of one (1) to Three (3) years of experience working in a call centre industry with chat support.
Minimum typing speed 30 WPM.
Strong ability to function in a fastpaced work environment.
Excellent attendance track record.
Willing to work in a rotational shift environment for shifts/holidays/weekends.
Excellent verbal and written communication skills English.
Professional phone etiquette and strong active listening skills.
Strong interpersonal, communication, and comprehension skills.
Average to excellent ability in written communication regarding spelling, grammar, and clarity.
Ability to multitask and navigate tools and software easily.
Prior experience of working with US clients.
International call centre experience of 1+ years is a plus.