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Front Office - Goa, India - Paradigm Consultancies

Paradigm Consultancies

Verified Company

Goa, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We Are Hiring
**Designation:

- **Front Office : Resort

**Location:
- ** Nashik

Ready to Relocate in Nashik
**Salary:
- ** 20, ,000

**Experience:
- ** 1- 2 Years

**Education:
- **High school diploma or equivalent (some college coursework in hospitality or related field is a plus).

**Responsibilities:
- **
Guest Services:Provide a warm and welcoming atmosphere for guests upon arrival.
Assist guests with inquiries, requests, and special arrangements.
Offer information about resort facilities, services, and local attractions.

Check-In and Check-Out:
Ensure efficient and accurate check-in and check-out processes.
Verify guest information, assign rooms, and process payments.
Address any issues or discrepancies with reservations.

Reservation Management:
Handle room reservations, modifications, and cancellations.
Maintain a thorough understanding of room availability and rates.
Assist in optimizing room occupancy and revenue.

Problem Resolution:
Address and resolve guest concerns and complaints promptly and professionally.
Escalate complex issues to management as needed.
Follow up with guests to ensure their satisfaction.

Administrative Tasks:
Maintain accurate guest records and ensure data integrity.
Complete daily front office tasks, including balancing cash drawers and preparing reports.
Assist with administrative duties as needed, such as filing and correspondence.

Communication:
Communicate effectively with other resort departments to fulfill guest requests.
Relay important information to guests regarding resort events, policies, and services.

Safety and Security:
Follow established security and safety procedures.
Respond to emergencies and provide assistance when necessary.
Ensure that all guests are aware of safety protocols.

Technology Proficiency:
Utilize resort's property management system (PMS) and other software effectively.
Troubleshoot and assist guests with technical issues when required.

**Language:
- ** English, Hindi and Marathi

Immediate Joining

Full Time

Salary:
₹20, ₹25,000.00 per month

Schedule: