Jobs
>
Bengaluru

    SUPPORT ENGINEER- D365 Functional-Customer Engagement - Bengaluru, India - Sonata Software

    Sonata Software
    Sonata Software Bengaluru, India

    4 days ago

    Default job background
    Technology / Internet
    Description

    About Sonata Software

    In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.

    As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step PlatformationTM playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

    Headquartered in Bengaluru, India, Sonata Software has a strong global presence, with strategic operations spanning across key regions such as the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services and Insurance), and HLS (Healthcare and Lifesciences). Our bouquet of Modernization Engineering services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

    To know more, visit:

    Work Location :- Bangalore /Hyderabad

    DYNAMICS 365 - SUPPORT ENGINEER – D365 Functional-Customer Engagement (CE)

    Overview

    This position will require you to deliver product support On-Call schedule.

    Responsibilities


    • Be part of a team and develop your skills as you solve complex technical issues in

    Microsoft Dynamics 365 product group


    • Deliver digital support experiences that create efficiency and value for our customers,

    our people and Microsoft.


    • Demonstrate customer obsession and commitment to customer success in all

    interactions. Deeply understand our customers and deliver customer desired outcomes.


    • Be a MSFT ambassador and lead by example. Create clarity by understanding and

    reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and

    enabling a productive and inclusive work environment.


    • Deliver success by being curious and seeking solutions to tough problems.


    • Manage relationships with your customers and provide technical documentation for the

    troubleshooting steps.


    • Report software issues and be an advocate for product improvement using customer

    suggestions.


    • Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.


    • Document your knowledge and share it with others.


    • Use tools for debugging and root cause analysis.


    • Provide in-depth technical support for customer service delivery via telephone, written

    correspondence, or electronic service regarding technically complex, escalated

    problems.


    • Engage and collaborate with other Microsoft groups, including escalation teams and the

    development team, in gaining resolution to critical, complex issues.


    • Represent Microsoft professionally in customer and partner onsite visits, where travel

    may be required.


    • Create advanced online technical content including Knowledge Base articles, training

    documents, blogs, etc.


    • Participate in planned team-wide shift rotations to cover business needs, including 24x7

    "On-Call" responsibilities and extended (evening shift).


    • Present technical content to various audiences including customers, partners, and

    internal stakeholders

    Required Qualifications

    Atleast 4+ and up to 8 years of experience in Dynamics 365 Customer Engagement :

    · Should have knowledge CRM Functional Modules and Product knowledge involving Sales, Service Marketing, Field service and Power Pages

    · Skilled in Security roles, Field service module, Project operations experience, Omnichannel

    Plugins, Basic on Java script

    · Trouble shooting, Customer Support and customer facing role

    Preferred Qualifications


    • 2+ years in a customer facing service role in any capacity


    • Strong customer service, accurate and logical problem solving


    • Experience in creating technical documentation and sharing knowledge with others through

    training delivery and mentoring

    · Strong Communication skills with Customer Support Background

    · Should be willing to work in Night shift/Americas

    · Communication skills in international environment


    • Excellent Communication Skills - verbal, listening, and written (including technical writing).


    • Interpersonal and relationship skills proven through work experience


    • Passion for lifelong learning and personal and professional development


    • Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud

    products or other Cloud Management System


    • Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS) will be an added advantage

  • Citi

    Customer Engagement

    1 week ago

    Citi Bengaluru, Karnataka, India

    The Business Analytics Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and i ...

  • AWS India - Maharashtra

    Strategic Customer Engagements

    1 week ago

    AWS India - Maharashtra Bengaluru, India

    12 + years demonstrated success working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals (relative to industry and market size) from opportunity through closure · - 12+ years of experience working with, presenting to, and negot ...

  • AWS India - Maharashtra

    Strategic Customer Engagements

    1 day ago

    AWS India - Maharashtra Bengaluru, India

    12 + years demonstrated success working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals (relative to industry and market size) from opportunity through closure · - 12+ years of experience working with, presenting to, and negot ...

  • Streak AI Technologies

    Customer Engagement Associate

    5 days ago

    Streak AI Technologies Bengaluru, India

    **Responsibilities**: · - Engage with traders and investors on a day-to-day basis · - Stock Trading experience a must have · - Manage, coordinate and conduct our webinar program for education delivery and attainment of sustainable growth · - Educate market participants regarding ...

  • Homexchange Private Limited

    Customer Engagement Officer

    1 week ago

    Homexchange Private Limited Bengaluru, India

    **Key Responsibilities**: · - Build and maintain relationship with assigned customers through constant engagement right from intial stage after lead generation · - Handhold customers throughout the journey of existing home sale and new home purchase with a developer partner · - E ...

  • Streak AI Technologies Pvt Ltd

    Customer Engagement Associate

    1 week ago

    Streak AI Technologies Pvt Ltd Bengaluru, Karnataka, India

    **Responsibilities**: · - Comprehensive understanding of the Streak platform · - Engage with traders and investors on a day-to-day basis · - Must have Stock Trading experience · - Handle support tickets on a Daily Basis. · - Educate market participants regarding capital markets, ...

  • Gourmet Garden

    Customer Service Representative

    3 days ago

    Gourmet Garden Bengaluru, India

    Shift starts in the Morning at 8:00 am · As a part of the Engagement Team, the executive is expected to own the Engagement team function and dive in to lead other specific functions as and when required. · The Engagement team function includes all communication with customer, bot ...

  • Applied Materials

    Technology Consultancy

    1 week ago

    Applied Materials Bengaluru, India

    **Key Responsibilities** · - Collaborating with Technical Consultants & Solution Architect to provide technical solutions to meet customer needs. · - Is responsible for the technical quality of the work delivered to meet customer engagement requirements · - Applies practice metho ...

  • ServiceNow

    Principal Services Sales Architect

    5 days ago

    ServiceNow Bengaluru, Karnataka, India

    **Company Description** · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of ...

  • Microsoft

    Cloud Solution Architect

    3 days ago

    Microsoft Bengaluru, India

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

  • Change Leader

    Associate Solution Designer

    1 day ago

    Change Leader Bengaluru, India

    To support the completion of delivery modules through carrying out feasibility studies, understanding the customer requirements and accordingly writing functional specifications. Recommend / design structures and tools for systems which meet business needs. Deliver technical visu ...

  • Vodafone Idea

    Agm - Nsa Service

    3 days ago

    Vodafone Idea Bengaluru, India

    Job Req ID: Location: Bangalore, IN- Function: VIBS- About: · - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. Wit ...

  • Vodafone Idea

    Agm - Nsa Service

    5 days ago

    Vodafone Idea Bengaluru, Karnataka, India

    Job Req ID: Location: Bangalore, IN- Function: VIBS- About: · - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. Wit ...

  • Tarento Group

    Microsoft Dynamic CRM

    1 week ago

    Tarento Group Bengaluru, Karnataka, India

    Job Description: · - Demonstrates strong coding skill using Dynamics CRM and its related technologies/tools. · Gathering Developing 'as is' functional design specifications · Developing 'to be' functional design specifications · Gap analysis · Developing technical design specific ...

  • Oracle

    Java J2ee with Webservices

    5 days ago

    Oracle Bengaluru, India

    An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied a ...

  • Razorpay

    Associate - Customer Success Partner

    5 days ago

    Razorpay Bengaluru, Karnataka, India

    Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started ...

  • Capgemini

    SAP SD 9 to 12 Years Bengaluru . Mumbai

    1 day ago

    Capgemini Bengaluru, India

    SAP SD 10 years of SAP experience in implementation · - support rollout projects · - Deep understanding of Business Process Knowledge · - Understanding of project implementation methodologies · - ITIL processes · - Design Implement and Support the SAP solution Work on support eng ...

  • KPMG

    Ad - Sfdc Technofunctional - Bangalore

    1 week ago

    KPMG Bengaluru, India

    **Role: - Salesforce Lead, India** · **Title: - Associate Director** · **Location: - Bangalore · **Introduction · - **Growing the Business: · - ** · Primary responsibility for the role holder will be to grow our Salesforce business by acquiring new customers and mining existing c ...

  • Prodapt

    Nodejs + ReactJS Stl

    5 days ago

    Prodapt Bengaluru, Karnataka, India

    Overview: · **Responsibilities**: · - Actively engage in requirements gathering and compilation · - Create requirements traceability matrix; Review Impact Analysis documents; Understand the system architecture, functional flow and the data model & Review design documents compiled ...

  • Capgemini

    SAP SD 9 to 12 Years Bengaluru . Mumbai

    3 days ago

    Capgemini Bengaluru, India

    **Job Description**: · - SAP SD 10 years of SAP experience in implementation · - support rollout projects · - Deep understanding of Business Process Knowledge · - Understanding of project implementation methodologies · - ITIL processes · - Design Implement and Support the SAP sol ...