- Provide 1st, 2nd and 3rd line support with a requirement to be responsible for more complicated issues
- Work on, or even manage, projects as assigned by the management
- Receive and record details of customer problems, prioritising and then resolving them
- Keep customers informed of their call request status and progress
- Escalate problems to the team or Operations & Infrastructure Manager as appropriate
- Liaise with other IT teams, where appropriate, in order to resolve customer requests
- Provide support for audio visual services
- Develop an excellent understanding of business workflows and tools and provide efficient and effective response to the business
- Promote the services of the team in a way that improves the Customer perception of Group IT
- Document and maintain relevant procedures and configuration information
- Manage change implementation for all Mac/PC OS, software and infrastructure using tools like Manage Engine, Apple business manager, etc
- A track record of successful service delivery
- Mastery skills in PC's, Microsoft Office, printers, Microsoft, LANs, WANs, TCP/IP, DHCP and DNS
- Experience in using Helpdesk software to log and report on calls
- Good administrative skills, preferably Google Workspace products
- Track record of dealing with customers in other countries
- Fluency in English (read/write/speak)
- Good command of Hindi, both reading and writing, and also can speak fluently is a must, as the role will need to communicate effectively with external partners in India.
- The ability to set-up and diagnose technical problems on the following Operating Systems: Microsoft Windows 10/2012 onwards, MAC OS (Linux skills an advantage)
- Experience in setting up and supporting AWS infrastructure an advantage
- Experience of supporting audio visual systems
- Knowledge of mobile technologies and securing data (Encryption, Bitlocker, etc)
- Excellent customer management capability
- The ability to take ownership of a problem and ensure its resolution The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation , age or marital status.
-
Data Operations Engineer
3 weeks ago
Welocalize Gurugram, India Full timeMAIN PURPOSE OF JOB · - · The Data Operations Engineer is a key player in the development and maintenance of our data ecosystem, specifically as it relates to BI, Analytics and business operations. This professional specializes in crafting data flows from various key systems to ...
-
Systems Operations Engineer
1 week ago
TaskUs Gurugram, India Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fas ...
-
Automated Operations Engineer
2 weeks ago
Ericsson Gurugram, IndiaJob Description · Join our Team · About this opportunity: · At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st le ...
-
Operations Solution Engineer
3 weeks ago
Welocalize Gurugram, India Full timeAs a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and a ...
-
Lead Operations Engineer
1 week ago
Gartner Gurugram, India Full timeAbout Gartner IT: · Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of ...
-
Lead Operations Engineer
2 weeks ago
Gartner gurugram, IndiaAbout Gartner IT: · Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture o ...
-
ML Operations Engineer
2 weeks ago
EXL gurugram, IndiaSkills/ Qualifications Required: · Relevant experience in ML Engineering/ ML Ops role with an end-to-end understanding of ML based project's solution design & architecture, development, implementation & deployment · Should fulfill all the standard MLOps level 2 requirements ...
-
Sr. Engineer Advance Operation
2 weeks ago
Stryker gurugram, IndiaWhy engineering at Stryker? · At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make heal ...
-
Senior Security Operations Engineer
3 weeks ago
GLG Gurugram, IndiaSenior Security Operations Engineer · Location: India - Remote · We are seeking an experienced and effective Security Operations Engineer to join our Information Security Team. The successful candidate will report to the VP of Information Security and will maintain, implement, a ...
-
Machine Learning Operations Engineer
1 week ago
FINTHRIVE INDIA PRIVATE LIMITED Gurugram, IndiaImpact you will make : · Join a group of highly talented and motivated data scientists and data engineers with significant healthcare experience to help a thriving Healthcare function. Build a highly functional and efficient Data Science & Machine Learning platform that brings to ...
-
Power Plant Operations Engineer
1 week ago
AlsoEnergy India Private Limited Gurugram, India Full timeStem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem's leading AI-driven enterprise software platform, Athena, enables organizations to deploy and unlock value from clean ene ...
-
Senior Security Operations Engineer
2 weeks ago
GLG gurugram, IndiaKey Responsibilities Perform regular operational security functions, ongoing compliance-related activities, and conduct security assessments across various technologies and third parties · Internal and external vulnerability identification and remediation · Act as primary poin ...
-
HRIS - Operations Engineer
3 weeks ago
MongoDB gurugram, IndiaMongoDB is seeking an HRIS Operations Engineer who will be a trusted resource in our HR system platforms, act as a consultant to the organization -- understand processes and where data exists, what limitations there may be, and how to transform into actionable solutions. · The H ...
-
Network Operations Center Engineer
3 weeks ago
Indovision Services Private Limited Gurgaon, IndiaLocation · : Gurgaon OR Mumbai · Must Have Exp . : Hands on exp. in Installation & Configuration and maintaining of Huawei Routers ATN950B, CX600-X2, CX600-X8) · Technical Knowledge: · Installing, Configuring and Maintaining Cisco Routers (ASR9912, ASR9910, · ASR9903, NCS540, ASR ...
-
ML Operations Engineer
2 weeks ago
EXL gurugram, IndiaSkills/ Qualifications Required:Relevant experience in ML Engineering/ ML Ops role with an end-to-end understanding of ML based project's solution design & architecture, development, implementation & deploymentShould fulfill all the standard MLOps level 2 requirements for CI/CD + ...
-
Piping Engineer, Global Customer Operations
2 weeks ago
Siemens Limited gurugram, India PermanentYou will be workingclosely with our teams in Germany & USA to perform the Piping & LayoutEngineering for New Products and Large Gas turbine Integral Piping systems.Role demands support in R&D projects from concept to detail design.Development of new products including high temper ...
-
Criteo Gurugram, IndiaWhat You'll Do: · As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you'll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client's goals. You will be a key ...
-
Criteo gurugram, IndiaWhat You'll Do: · As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you'll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client's goals. You will be a ke ...
-
Machine Learning Operations Engineer
2 weeks ago
Conneqtcorp Gurgaon/Gurugram/Delhi NCR, IndiaRole - Machine Learning Operations Engineer · Skills - MLOps, Deployment of Models · Experience - 5+ Years · Location - Gurugram/Delhi NCR · Notice Period - Max 30 days · Job Description : · We are looking for an experienced MLOPs Engineer with expertise in Spark/PySpark, MLOps/ ...
-
Data Operations Engineer
3 weeks ago
Welocalize gurugram, IndiaAs a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and a ...
IT Operations Engineer - gurugram, India - The Economist
Description
Introduction
The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
The IT department supports business systems such as the Economist Newspaper publishing systems, sales and marketing and PeopleSoft/Oracle financial and HR systems; we also provide the networks and desktop services that allow us to work productively.
We are recruiting an IT operations engineer to join our exciting and challenging IT operations team in Asia. The team provide support to our customers in Asia Pacific region and throughout the world. As well as providing 1st and 2nd line support, you will also be supporting the other team members for the most challenging issues. In addition, you will a have a passion to be involved with ad-hoc projects and assist our infrastructure team who support our networks and systems that underpin The Economist and other businesses within the group.
How you will contribute
The ideal skills for the role are