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    Technical Solutions Engineer, Global Client Operations Center - Gurugram, India - Criteo

    Criteo
    Criteo Gurugram, India

    Found in: Talent IN C2 - 1 week ago

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    Description

    What You'll Do:

    As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you'll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client's goals. You will be a key player in scaling the support of our clients and improving the overall efficiency of the Operations processes.

    Optimize existing clients set up:

  • Being an expert on the standard Criteo products from a technical perspective
  • Establish trustful relationships with other Operations and Commercial Teams
  • Work with the Client Focus Teams to understand and execute the operational tasks related to client's business objectives
  • Execute the implementation of new features and products
  • Troubleshoot standard product issues and propose ways forward

    • Continuous improvement of processes and tools:

  • Participate with the broader global team to improve and develop new tools and processes.
  • Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams
  • Identify bugs, report them, and work close to our escalation and R&D teams on their resolution
  • Proactive review of processes, tools and solutions that will have an impact on our overall efficiency

    • This role is based in either Gurgaon, India, or Hyderabad, India

    As this role supports our global business, work hours will be between 12.30pm IST to 9.30pm IST.

    Who You Are:

  • Fluent in English, both spoken & written
  • Engineering or technical background with a computer science related degree
  • Experience in reviewing and debugging code in the following software languages: HTML, JavaScript, XML, SQL
  • Experience collaborating with internal clients
  • Ability to prioritize and execute a large number of tasks, and resolve issues quickly
  • Problem-solving and a positive attitude in a fast-paced environment
  • Team oriented, sharing best practices and open to provide and receive feedback.
  • High attention to detail and meticulous to execute tasks for key and complex clients
  • Passion for new media, internet trends, and continuous learning
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