- Ensure Tickets and Player Emails are handled within SLA's
- L1 Tech Support experience is Preferred
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information via email and live chat
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up on tickets
- Document information according to standard operating procedures
- Flexible to work in 24/7 shifts
- Bachelor's degree or equivalent (Btech Preferred)
- proficient in MS office
- English language proficiency- Expert Level
- Knowledge of customer service principles and practices
- Some experience in a customer service environment
- Excellent verbal and written communication skills
- listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
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Implementation Support Rep
1 week ago
CDK Global Hyderabad, India**Analyze workbooks and install the product as per specifications.**: · - ** Debug SQL queries or scripts and edit them while inserting data.**: · - ** Gain clarifications as required to ensure a 100% quality.**: · - ** Connect with stakeholders for clarifications on a regular ba ...
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Implementation Support Rep
1 week ago
CDK Global Hyderabad, IndiaAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. · CDK is an Equal Opportunity E ...
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Product Support Rep Ii
14 hours ago
IGT Hyderabad, IndiaLocation: Hyderabad, IN, Requisition ID: 11626**Responsibilities**: · - Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. · - Documents customer information and recurring technical issues to support ...
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Service Support Rep 4
4 days ago
Unisys Hyderabad, India**Job Description** We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associat ...
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Service Support Rep 4
4 days ago
Unisys Hyderabad, India**We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associates are at the fore ...
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Services Support Rep 1
1 week ago
Unisys Hyderabad, India**We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associates are at the fore ...
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Product Support Rep Ii
1 week ago
IGT Hyderabad, IndiaLocation: Hyderabad, IN, Requisition ID: 14017**Responsibilities**: · **Main Job Tasks and Responsibilities** · - L1 Tech Support experience is Preferred · - Research required information using available resources · - Manage and resolve customer complaints · - Identify and escala ...
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Product Support Rep Ii
1 day ago
IGT Hyderabad, IndiaLocation: Hyderabad, IN, Requisition ID: 12718**Responsibilities**: · **Main Job Tasks and Responsibilities** · - Ensure Tickets are handled within SLA's · - L1 Tech Support experience is Preferred · - Knowledge of Monitoring Tools like Nagios, ELK, Op5, Grafana is preferred · - ...
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Product Support Rep I
12 hours ago
IGT Hyderabad, IndiaResponsibilities · The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions. · Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility ...
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Product Support Rep II
2 days ago
IGT Hyderabad, IndiaIGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial ...
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Product Support Rep I
12 hours ago
IGT Hyderabad, IndiaIGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial ...
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Product Support Rep II
5 days ago
IGT Hyderabad, IndiaIGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial ...
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Staff Data Scientist
14 hours ago
Outreach Hyderabad, India**About the Team** · Data is at the core of Outreach's strategy. It drives ourselves and our customers to the highest levels of success. We use it for everything from customer health scores and revenue dashboards to operational metrics of our AWS infrastructure, to helping increa ...
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Soft Skills Trainer
1 week ago
Bontrue Hyderabad, India**Description** · **Being the Sales trainer comes with responsibility to train the staff with efficiency and accuracy, you will require to have a keen observation of Sales rep behavior, get them to work on their behavior.** · **Give proper soft skill training to the staff pronunc ...
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CRM Executive
2 days ago
AR Homes Hyderabad, India**CUSTOMER RELATIONSHIP MANAGER (Preferred both Male and Female)** · **Roles and Responsibilities**: · - **5+ years in Customer Relationship with 2 years as a Team Leader / Relationship officer/manager.**: · - Lead a team of customer service reps and provide quality customer supp ...
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Scientific/medical Writer
3 days ago
Covi-Sense Hyderabad, IndiaSalary: 5 to 6 Lacks · **Position Description**: · Content development/medical writing team is responsible for developing high quality scientific/medical content which could be used by our customers for their scientific /promotional activities. The content team will customize the ...
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Recruiter Qualifier
1 week ago
Voxelmaps Hyderabad, Telangana, India**ATTENTION CALL CENTER REPS & HIGH-VOLUME RECRUITERS** · Voxelmaps is seeking to fill the position of Recruiter Qualifier to assist with our location in **HYDERABAD, INDIA** for a user study collection project. This is a temporary role that will not result in a full-time permane ...
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Customer Care Rep
1 week ago
NCR Hyderabad, IndiaAbout NCR · NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the U ...
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Training Sales Associate
1 day ago
VARITE INDIA PRIVATE LIMITED Hyderabad, Telangana, India**Company Name**: VARITE India Private Limited · **About The Client**: · A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer ...
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Rewards Excellence Partner
1 week ago
Novartis Hyderabad, India1 One Rewards organization to enable us to become a more innovative, effective and proactive function, equipped to swiftly deliver end-to-end customer centric solutions, in the most efficient and coordinated way possible. Your work in the Rewards Center of Expertise will be criti ...
Product Support Rep II - Hyderabad, India - IGT
Description
Responsibilities
Qualifications
Education and Experience
Key Competencies
#LI-SA1
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership