Associate - Orm/ Social Media - Mumbai, India - Apertum Online Pvt Ltd

Apertum Online Pvt Ltd
Apertum Online Pvt Ltd
Verified Company
Mumbai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter


Description
Company Description


Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.


Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.


Job Description:


Role Purpose

  • To handle customer queries via Social Media
  • To educate customers on client's products and processes

Key Responsibilities

  • The ORM Associate is responsible to monitor, connect, converse, engage and enhance brand's online reputation
  • Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
  • Promptly respond to negative comments, feedbacks, redressing complaints within clients' specified turnaround time thus making the user journey with the brand worthwhile
  • Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
  • Acknowledging compliments showcasing the same on brand social media pages
  • Effectively identifying and utilizing social listening tools for response management
  • Sharing the brand comments on realtime basis with the respective brand associates/managers
  • Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully

Qualifications:


  • A Bachelor's degree from any stream if a Fresher
  • Minimum HSC with a minimum of 1 year of relevant experience
  • Passionate about customer care
  • Good typing skill
  • Fluent in written and spoken English
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information

  • IT Asset provided
  • 5 Days working
  • Paid leaves of 21 days (excluding 12 public holidays)
  • Health and Life Insurance
  • Annual Bonus
  • Night Shift Allowance
  • Overtime Payment
  • Referral Hire Bonus
  • Team Outings
  • Free Snacks and Drinks
  • Education allowance (Training courses, Udemy, Coursera, etc.)
  • Job Location: Andheri East, Near JB Nagar Metro Station

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