Calypso L2 Support - Bengaluru, India - NTT DATA Business Solutions

Description

• As a Capital Markets Calypso support analyst, you will provide advanced technical assistance and expertise to resolve complex issues and incidents related to the Calypso platform for a leading global bank.
• In this instance Calypso is used for collateral management (FICE, Commodities, IM), FX Settlements, Security Lifecycle Processing and Settlements, Cash & Custody Management.
• You will go beyond basic troubleshooting and aims to address issues that require in-depth knowledge of the Calypso system.
• What you'll need We will provide you with an excellent platform to develop your career but we are looking for you to have already demonstrated a proven record of accomplishment as a support analyst for Calypso, with a strong knowledge of the back office domain and associated features as well as significant experience with agile methodologies and common tooling.
• You will have excellent stakeholder management, oral and written communication skills, interpersonal and consultative skills and be able to take ownership and deal with issues directly, identifying solutions to minimize escalations.
• Responsibilities: Supporting business on day-to-day Queries, resolution of business issues, maintaining a release cycle, enhancing and maintaining the Automation Regression Tool (CATT) Conducting detailed analysis of incidents, identifying patterns, and proposing preventive measures Developing and maintaining a knowledge base of common issues, workarounds, and solutions Collaborating with the development team to escalate and track software bugs and feature requests.
• Co-ordinating release cycles, prioritization meetings with CTB team Responsibility of knowledge transfer sessions from CTB Overnight (on-call) batch support for London and Singapore desk Assisting in the creation and review of technical documentation for end-users and support teams Provide test scenarios and support to business during testing cycle You will have expertise in; Capital markets, with particular exposure to various asset classes like FX, Commodities, Fixed Income products and the associated high-level product lifecycle Proficient understanding of the Calypso platform especially back office e.g. collateral management, FX settlements, security lifecycle processing and settlements, ISO integration, cash and custody management Calypso knowledge and exposure to incident management tools like JIRA, Cherwell Exposure to release management software like Git hub, Team city OR Jenkins Exposure to CATT (Calypso automation testing tool) Knowledge of relevant programming languages and scripting for effective troubleshooting.
• Basic PL/SQL and Unix knowledge is desirable. Strong analytical and problem-solving skills to identify root causes of complex issues. Excellent communication skills to effectively convey technical information to both technical and non-technical stakeholders.
• Ability to prioritize and manage multiple tasks in a fast-paced environment Functional understanding of Capital Markets covering.

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