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    Lead Payment Analyst - mumbai, India - Johnson and Johnson

    Johnson and Johnson
    Johnson and Johnson mumbai, India

    3 weeks ago

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    Description
    Global Clinical Operations (GCO)

    Lead Analyst, Payments (CCS) Position Summary:

    Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, creation and management of purchase orders, payment and clinical trial payments.

    Acts as liaison among colleagues within Contract & Centralized Services (CCS) and study teams to assist with complex issue resolution and/or guidance, as needed


    Principal Responsibilities:

    Process:

    • Responsible for training study teams relating to payment support and specific processes.
    • Acts as liaison among colleagues within CCS and study teams to assist with issue resolution and/or guidance, as needed.
    • Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO calculators utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs.
    Create and send payment notifications to sites.

    • Answer queries, questions and issue resolution with sites and study teams, as needed.
    • Rectify failed payments, as appropriate, for purchase requisitions
    • Exemplary customer focus with vision to drive solutions Technology:
    • Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems.
    • Answer queries, questions and issue resolution with sites and study teams, as needed

    People:

    • Train new CCS team members on specific processes and technology.
    • People management responsibility, including performance and development.
    (Global team - virtual environment)

    • Develop talent to enhance the team's effectiveness.
    • May include people management responsibility, including performance and development.
    (Global team - virtual environment)

    Principal Relationships:
    This position reports to Manager, Payments


    Internal:

    • Internal Business Partners (CCS, GD, etc.)

    External:

    • Clinical Investigator Sites
    • Commercial SuppliersEducation and

    Experience Requirements:

    • - 8 years' experience and/or equivalent competencies in pharmaceutical industry/clinical research
    • Must have a working knowledge of clinical payment processing and systems with at least 4 years of payment experience
    • Excellent communication skills (both oral and written)
    • Ability to work effectively in cross function teams
    • Strong and proven analytical and problem resolution skills
    • Working knowledge of PCs (MS Office suite at a minimum)
    • Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
    • Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred
    • Previous experience working in virtual teams preferred
    • Previous people management experience preferred DECISION-MAKING AND PROBLEM-SOLVING
    • Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
    • Work is performed with oversight by the Manager, Regional Payments.
    • Able to work independently as well as in a collaborative team environment

    Other:

    • Fluency in English required.
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