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    Location Services Specialist Senior - Gurugram, India - RSM

    RSM
    RSM Gurugram, India

    2 weeks ago

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    Full time
    Description

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

    This position is responsible for performing facilities and office operations duties involving critical thinking in accordance with standard procedures by ensuring the employees at one or more locations are working in a safe, presentable, and well-maintained office environment. This includes duties such as facilitating moves, repairs, replacements, setups/cleanups and frequent walk-thru. This position may also be responsible for performing and reviewing duties such as photocopying, compiling records, filing, tabulating, posting information, mail distribution, maintaining records, preparing forms and verifying information. Will be required to direct and follow up with building management and vendors either when the Location Services Manager or Supervisor is unavailable or as directed. May also be responsible for coordinating the Location Services or other Enterprise Support Services staff in the day-to-day operations at a location(s).

    Responsibilities:

  • Manage and resolve daily facility requests and issues addressed by walk-thru. Resolution achieved by oneself or in tandem with staff and vendors. Analyze and determine selection of service providers from internal resources, building maintenance and outside vendors and contractors based on cost and scope of work performed. Review work performed to ensure meeting and sustaining of standards. Follow up with affected employees and escalate urgent or high importance matters to the Location Services Manager or Supervisor.
  • Coordinate and participate in office operations and facilities projects, including real estate projects as required by region. Responsibilities include but are not limited to assisting team leader in preparing and maintaining projects plans, including documentation, budgets, implementation, training, communication for projects derived line of business, office location, region and/or firm initiatives. Recommend better practices and cost-efficient improvements to the office in our continuing effort to provide exemplary customer service.
  • Communicate with the Building Management Office regarding maintenance issues, forms and documents
    required from and for the landlord, special requests for our space, information on building security including
    leading the emergency evacuation team and updating the floor warden information. Approve work orders and
    billing and forward to Location Services Manager or Supervisor for further approval.
  • Provide routine leadership, direction and support, to ensure completion of daily duties in a timely and
    accurate manner and escalate issues, when necessary. Determine trends from frequent requests and
    advise Location Services Manager or Supervisor of necessary projects that would be cost beneficial to
    the firm.
  • Manage services and vendors necessary to maintain the office; including but not limited to equipment
    and appliance maintenance, flooring and furniture maintenance, HVAC, security systems, AED units.
  • Review and process invoices for these services. Follow up with vendors, staff and clients to ensure
    they are meeting timelines.
  • Serves as a subject matter expert and resource for staff who have questions regarding office policies
    and procedures.
  • Train new employees on local office policies and use of equipment and systems. Responsible to cross
    train in Location Services functions to ensure adequate coverage and assistance during peak times is
    available.
  • Other duties as assigned

    • Qualifications:

    EDUCATION

  • High school diploma
  • Courses in building systems (preferred)

    • EXPERIENCE

  • 5-7 years' experience in a related field or area
  • Demonstrated experience managing multiple projects

    • TECHNICAL/SOFT SKILLS (REQUIRED)

  • Ability to communicate both verbally and in writing with diverse audiences
  • Intermediate Microsoft Office skills
  • Strong grammar and proofreading knowledge and experience
  • Ability to prepare charts, graphics and tables, etc.
  • Ability to manage multiple tasks and projects
  • Basic to Intermediate knowledge of lighting, HVAC, and plumbing

    • SPECIAL REQUIREMENTS SPECIFIC TO JOB

  • Able to lift up to 40 lbs.
  • Able to stand on your feet for an extended period of time
  • Must be punctual and able to adapt to changing schedules
  • Able to convey instructions clearly and concisely and be responsive to staff or vendor when they inquire
  • Effective organization and time management skills
  • Maintain professionalism in demeanor, conversation and dress
  • Strong attention to detail

    • PREFERRED REQUIREMENTS

  • Excellent follow up
  • Certification in any building skill trade

    • You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

    Experience RSM. Experience the power of being understood.

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