Jobs
>
Bengaluru

    Gallagher - Senior Technical Analyst - Ticketing System/Troubleshooting - Bangalore, India - Gallagher Service Center LLP

    Gallagher Service Center LLP
    Gallagher Service Center LLP Bangalore, India

    1 week ago

    Default job background
    permanent Technology / Internet
    Description

    Job Summary :

    Service Desk is critical to the success of our IT organization.

    Increasingly, our customers demand the delivery of a world class service; our delivery of that service can be the difference between success and failure for our customers.

    All Service Desk Analysts are responsible for providing technical assistance and support related to computer systems, hardware, or software.

    The primary Service Desk Analyst role is that of providing first level support through taking telephone calls, handling the resulting incidents or Service Requests utilizing the incident Management and Request Fulfillment processes.

    Responsibilities include initial assessment, triage, research, and resolution of numerous enterprise applications, products, and/or infrastructure components.

    Primary Responsibilities :

    - Responsible to take international calls, report or escalate issues of AJG employees to resolve end user IT issues; (US Shift - Compulsory Night Shift).

    - Determines root cause and provides accurate, creative, and timely solutions to ensure customer productivity.

    - Provides a basic level of hardware troubleshooting, repair and installation on specified products to customers.

    Windows 7 and 10 proficiency, O365, Active Directory, Antivirus, Network Responsibilities :


    - Exudes professionalism when interacting with all levels of an organization.

    - Analyze data, recognize problems, and draw logical conclusions.

    Desired skills and competencies :

    - Excellent communication skills and Experience of speaking with the aboard clients.

    Should not have product based Experience, overall software hardware troubleshooting Exp is mandatory.

    Problem solving, customer focused and open to work in24x7 environment.

    Should have good knowledge of account maintenance, active directory and networking.

    Well versed with ticket management & resolution processes.

    Other Qualifications :

    - Bachelor's or master's degree.

    - Excellent verbal and written communication.

    - 4+ years of experience.

    Must be comfortable to work in US shift/ rotational shifts.

    )
  • VARITE INDIA PRIVATE LIMITED

    SQL Dba

    1 day ago

    VARITE INDIA PRIVATE LIMITED Bengaluru, India

    POSITION OVERVIEW:Life Science Functional Consultant · POSITION GENERAL DUTIES AND TASKS : DBA · **Job Description**: · - Work Timings: Rotational Shifts · - Work Location: Bangalore. · SKILL SETS · - Good technical troubleshooting, and interpersonal skills. · - Provides direct t ...

  • A.i.R Institute of Realization

    Ticket Stall Executive

    1 week ago

    A.i.R Institute of Realization Bengaluru, Karnataka, India

    **Ticket stall executive Responsibilities**: · - Overseeing the ordering, sales, and accounting of tickets. · - Supervising the selection, placement, and promotion of ticketing staff. · - Overseeing staff training activities and designing motivational strategies. · - Managing and ...

  • UST

    Associate Ii

    7 hours ago

    UST Bengaluru, India

    Role Proficiency: · Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requests · Outcomes: · 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity ...

  • BETSOL

    System Administrator

    1 week ago

    BETSOL Bengaluru, India

    **Company Description**: · **Job Description**: · The System Administrator would be responsible for the installation/configuration and maintenance of systems hardware, software, and related infrastructure. · Roles and Responsibilities: · - Involved in installation, configuration, ...

  • UST

    Associate Iii

    1 week ago

    UST Bengaluru, India

    Role Proficiency: · Resolve L1 Incident and service requests within agreed SLA · Outcomes: · 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated t ...

  • UST

    Associate Iii

    6 days ago

    UST Bengaluru, India

    Role Proficiency: · Resolve L1 Incident and service requests within agreed SLA · Outcomes: · 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated t ...

  • Zensar Technologies

    Routing and Switching

    1 day ago

    Zensar Technologies Bengaluru, Karnataka, India

    **Network Engineer - Intermediate** · **JOB DESCRIPTION**: · **Key Responsibilities** · - Handle day-to-day operations and respond to network-related tickets promptly and effectively.- Handling issues like Network down, Network slowness, BGP Flapping etc.- Responsible for configu ...

  • Microland

    Administrator - Service Desk

    1 week ago

    Microland Bengaluru, India

    Additional details · **Level** · - P2**Requirement location** · - India - Bengaluru**Number of Position** · - 1**Employment type** · - ML**Cluster/Group** · - Microland Delivery**Business Unit** · - US**Department** · - Waste Management**Job Description**: · Required Skill · Tech ...

  • Microland

    Administrator - Service Desk

    1 week ago

    Microland Bengaluru, India

    Additional details · **Level** · - P2**Requirement location** · - India - Bengaluru**Number of Position** · - 1**Employment type** · - ML**Cluster/Group** · - Microland Delivery**Business Unit** · - US**Department** · - US - West Shared**Job Description**: · Required Skill · Tech ...

  • Microland

    Administrator - Service Desk

    1 week ago

    Microland Bengaluru, India

    Additional details · **Level** · - P2**Requirement location** · - India - Bengaluru**Number of Position** · - 1**Employment type** · - ML**Cluster/Group** · - Microland Delivery**Business Unit** · - US**Department** · - Service Desk & Service Mgmt.**Job Description**: · Required ...

  • Black & White Business Solutions

    SAP Basis L3-9 to 12years-noida/bangalore

    1 day ago

    Black & White Business Solutions Bengaluru, India

    **Job Information**: · Industry · **IT Services** · *** · Province · **Karnataka** · *** · City · **Bangalore North** · *** · Postal Code · **560001** · *** · Country · **India** · Job Title:SAP Basis L3 · Years of EXP:9 to 12years · - Location:Bangalore/Noida · NP:Immediate · SА ...

  • Cranium IT Inc

    System Admin

    3 days ago

    Cranium IT Inc Bengaluru, India

    Skill: System Administrator · Experience: 3-5 years · JD: · 1. Hands-on experience with Windows/Linux/Mac OS environments · 2. Installation, configuration, and troubleshooting of workstations /endpoints (In-depth knowledge of hardware troubleshooting). · 3. Good understanding of ...

  • Consilio LLC

    Supervisor, IT Support

    2 days ago

    Consilio LLC Bengaluru, India

    Overview: · **IT Support Supervisors** are responsible for ensuring that the IT Support team is providing the highest level of customer support to our clients. IT Support Supervisors act as primary escalation points for their direct reports (IT Support Specialists) and customers. ...

  • Microland

    Digital Network

    3 days ago

    Microland Bengaluru, Karnataka, India

    **Education Qualification**: · Engineer - B.E / B.Tech / MCA · **Certification Mandatory / Desirable**: · Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider · Delivery Skills: · 1. Technolo ...

  • EY

    Canvas Client Portal L2 Support Agent

    1 week ago

    EY Bengaluru, India

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...

  • Bastian Solutions

    Graduate Apprentice Trainee

    6 days ago

    Bastian Solutions Bengaluru, Karnataka, India

    Graduate Apprentice Trainee · **Full-time/Part-time** · Intern · **FLSA** · Non-Exempt · **Alternate Locations** · Salarpuria Sattva Magnificia, No. 78, Tin Factory Old Madras Rd, Dooravani Nagar,, Bangalore, IND-KA · **Job Overview** · Are you afraid of falling into the rut of ...

  • Blue Ocean Ventures

    Oracle Ebs Dba

    4 days ago

    Blue Ocean Ventures Bengaluru, India

    **Roles & Responsibilities.** · - 9 to 15 years of relevant experience as Oracle Core DBA. · - Should have worked in DBA Managed Services environment. · - Responsible for monitoring, managing Mission critical database Production environments. · - Should have knowledge of Change m ...

  • Skillety Technologies

    Storage and Backup Admin

    1 week ago

    Skillety Technologies Bengaluru, Karnataka, India

    Monitoring of Storage infrastructure and Data backup solutions. · - Events analyzes, performing basic troubleshooting and taking corrective actions for the alerts. · - Provide technical solutions to a wide range of backup and storage related problems and end users requests throug ...

  • Allied Worldwide Limited

    Junior Systems Administrator

    1 week ago

    Allied Worldwide Limited Bengaluru, India

    We are looking for a motivated and entry-level Junior System Administrator to join our IT team. As a Junior System Administrator, you will play a crucial role in supporting and maintaining our organization's computer systems and networks. You will work closely with senior adminis ...

  • Itron

    Site Reliability Engr

    2 days ago

    Itron Bengaluru, India

    Our client is looking for a NOC Engineer to help provide 24x7x365 support for the networks, systems and · continuing the development of foundational systems and processes on which the NOC is based. We are seeking a · the early stages of establishing a similar NOC environment · ** ...