International Voice Process Executive - Gurgaon, India - Recruit Skills

Recruit Skills
Recruit Skills
Verified Company
Gurgaon, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Urgently hiring for Process Executive (International Voice Process) (US/UK Process)(Gurgaon/Work from Office)
-
Position:


  • Process Executive Voice
-
Division:


  • International Voice Process
-
Band:

  • 1
- **Salary Bracket
- **Upto 4 LPA
-
Position count- 20

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Location:


  • Gurugram, India
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Education- Graduate
-
Reporting Structure- Manager
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Interview Process- F2F/Telephonic


Key Responsibility Area:


The fundamental duties & tasks the define the job are:

  • Responsible for inbound & outbound calls with end customers to resolve customer queries.
  • Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action.
  • Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.

Eligibility Criteria:


  • Strong verbal & written Communication Skills.
  • Flexible to work in 24*7 shift timings.
  • Minimum 6Months experience in US or UK customer care support.
  • Graduate with excellent verbal English communication skills.
  • Comfortable with working in a 24/7 environment.
  • Fully vaccinated.

Essential duties and responsibilities:


  • Comply with data integrity and security policies
  • Follow required procedure & guidelines
  • Strong verbal & written communication skills along with active listening
  • Good Analytical skills
  • Quick Learning Ability
  • Ability to multitask, set priorities & manage time effectively
  • Attention to detail

Benefits & Perks:


  • Competitive Salary
  • Medical insurance
  • Two weekly offs 5 days working and 2 Week Offs
  • Hasslefree transit to work Cab facility available for pick & drop

Salary:
₹200, ₹400,000.00 per year


Benefits:


  • Health insurance

Schedule:

  • Monday to Friday
  • Night shift
  • Rotational shift

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you fully Vaccinated?
  • What is the notice period in your current company ?
  • Are you comfortable with night shift?
  • How many years of experience do you have in International Calling(UK/US Calling)?

Education:


  • Bachelor's (required)

Experience:

International Voice Process: 1 year (required)


Language:


  • English (required)

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