Customer Success Expert - Dehra Dun, India - Sunfox Technologies private limited

Sunfox Technologies private limited
Sunfox Technologies private limited
Verified Company
Dehra Dun, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Identify customer needs and help customers use specific features

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:


  • Excellent communication and writing and problemsolving skills
  • Patience when handling tough cases

Job Types:
Full-time, Internship


Salary:
₹12, ₹20,000.00 per month


Salary:
₹250, ₹300,000.00 per year


Benefits:


  • Cell phone reimbursement
  • Internet reimbursement

Schedule:

  • Day shift

Education:


  • Diploma (preferred)

Language:


  • English, Hindi (preferred)

Work Location:
On the road


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