Senior Business Analyst Tech Lead 32791 - Sany, India - Cephas Consultancy Services Private Limited

Description

Exp: 5yrsLocation:Pune/Hyderabad/Bangalore/ChennaiCandidatemust be ready to work for rotational OnCall shift. Shift allowancewill be provided.
Candidate should be willingto work in US business hours.
Experience inCerner or Allscripts should be there in all the below JDs.

Preferred profiles with HealthcareApplicationSupportAmbulatory5Years Experience in Healthcare IT Support with Net Health Therapyexperience.5 years Net Health Therapyimplementation and maintenance experience2years Ready Set application support experiencerequired.2 years experience with supportsoftware (ServiceNow or similiar)1yearminimum experience working with HL7interfacesAbility to communicate effectivelywith vendors.

Ambulatory workflow knowledgerequired.
Maintain a high degree of businessknowledge in the supported business areas and applications withdeep understanding of operational processes andrequirements.
Provideapplication/infrastructure support and respond to requests andinquiries from users within the predetermined timeframe of theapplicable service levels.
Identify solutionsto work around open issues/problems that are under investigation orpending resolution.
Document and track casehistories issues and actionable stepstaken.
Communicate issues and opportunitiesto the support team leadership.
Troubleshootand resolve requests and test fixes.
Identifyroot cause and implement continuous improvements to reduce repeatexperiences.
Create adhoc and custom reportsfor all systems in response to requests.
Mustbe willing to work in US business hours and follow oncallrotation.
RadiologyDirectknowledge/experience with any 3 or more of the followingapplications.

Siemens Syngo RadiologyInformation SystemGE Centricity RadiologyInformation SystemMRS Mammography ReportingSystemMagview Mammography ReportingSystemPenRad Mammography ReportingSystemFamiliarity and/or experience(extensive preferred): 7 yearsminimum.
Radiology Informatics datamanagement and clinical workflowexperience.
Troubleshooting Skills related tointeroperability of Imaging Informatics.
Mustbe willing to work in US business hours and follow oncallrotation.
Oncology(Mosaiq)5 Years Experience in Healthcare ITSupport with Oncology workflow knowledgepreferred.
Experience in Mosaiq support andMosaiq application upgrades.2 yearsexperience with support software (ServiceNow orsimilar)1year minimum experience workingwith HL7 interfaces.
Basic understanding ofservers including physical virtual andCitrixAbility to run medication updates inMosaiq.
Experience with Procedure CodeLibraries Treatment planning systems Elekta products and otherancillary products that interface withMosaiq.
Provide application/infrastructuresupport and respond to requests and inquiries from users within thepredetermined timeframe of the applicable servicelevels.
Identify solutions to work aroundopen issues/problems that are under investigation or pendingresolution.
Communicate issues andopportunities to the support teamleadership.
Identify root cause and implementcontinuous improvements to reduce repeatexperiences.
Should be having hands onexperience in configuring the application in scope and solveproduction/upgrade/change issues.
Must bewilling to work in US business hours and follow oncallrotation.

Oncology(Aria)5 Years Experience in Healthcare ITSupport with Aria MO and RO support experience andupgrades.2 years experience with supportsoftware (ServiceNow or similar)1yearminimum experience working with HL7interfacesBasic understanding of serversincluding physical virtual andCitrixOncology workflow knowledge requiredand ability to run medication updates inAria.

Experience with Procedure CodeLibrariesFamiliar with Aria RO includingtreatment planning systems.
Familiar withAria MO including medication ordering anddosing.

Familiar with Varian products andother ancillary products that interface withAriaMaintain a high degree of businessknowledge in the supported business areas and applications withdeep understanding of operational processes andrequirements.

Provideapplication/infrastructure support and respond to requests andinquiries from users within the predetermined timeframe of theapplicable service levels.
Identify solutionsto work around open issues/problems that are under investigation orpending resolution.
Document and track casehistories issues and actionable stepstaken.
Communicate issues and opportunitiesto the support team leadership.
Troubleshootand resolve requests and test fixes.
Identifyroot cause and implement continuous improvements to reduce repeatexperiences.
Should be having hands onexperience in configuring the application in scope and solveproduction/upgrade/change issues.
Createadhoc and custom reports for all systems in response torequests.
Must be willing to work in USbusiness hours and follow oncallrotation.
Oncology (Misc.

Apps)5 Years Experience in Healthcare ITSupport with experience in Sun Nuclear products and Sun Nuclearsoftware upgrades2 years applicationexperience with most of the following products:

Insightive BrainLabDoc3EHR MIM Mobius 3D MUCheck PipsPro and RadCalc and productupgrades.2 years experience with supportsoftware (ServiceNow or similar)1yearminimum experience working with HL7interfacesBasic understanding of serversincluding physical virtual andCitrixOncology workflow knowledgerequiredExperience with Procedure CodeLibraries and treatment planningsystems.

Familiar with Aria and Mosaiq andhow they interface with the above listedapps.
Provide application/infrastructuresupport and respond to requests and inquiries from users within thepredetermined timeframe of the applicable servicelevels.
Troubleshoot and resolve requests andtest fixes.

Identify root cause and implementcontinuous improvements to reduce repeatexperiencesShould be having hands onexperience in configuring the application in scope and solveproduction/upgrade/change issues.

Createadhoc and custom reports for all systems in response torequests.
Must be willing to work in USbusiness hours and follow oncallrotation.
SpecialtyExperiencewith incident management tools like ServiceNow provision/useraccess tools ie. OOARS NARS.Knowledge of HL7creating build monitoring interfaces product configurations andprovisioning.

SQL SSIS scripting is requiredfor multiple applications such as MD Staff and Paragon v17 (labradRev Cycle (R1) etc.)Use SSMS tools (SQLRegistration scanning (ILE Image ) into OneContent Monthly Drug(FDB) interaction updates AC UPDATES ABN checker Annual 3M updateCPT file.

Experience with admin support inapplications such as Dragon Paragon EHR v15 MD Staff SickBay OTTRDentrix UDS ProDesign and develop complexAdhoc reports and identifying custom reports for customerrequest.

Experience with Citrix servermaintenance SQL DB and supporting applicationupdates.
Excellent communication andconsulting skills and ability to troubleshoot and workindependently.

Having knowledge to supportDragon and troubleshoot software applications integration with coreEHR s such as Allscripts Sunrise Touchworks Athena Cerner EPIC etc.

Experience in configuring the applicationin scope and solve production/upgrade/changeissues.
Facilitate and assist with multipleteams during technical and major incident bridge calls to identifytroubleshoot issues and seek towardresolutions.
Obtain information fromcustomers and conduct meetings with vendors to facilitate patchesfixes and application update request.
Experience with reviewing editing SQL and SSIS packaging andreporting with SQL Server 2012 R2 and MicrosoftTechnologies.
Experience with SQL ServerReporting SSIS packaging Crystal Reports and other reportingsoftware.
Additional experience can includeprogramming to create and support user interfaces and various othersub applications to support the main Specialtyapplication.
Candidate must have andunderstand basics of computer logic computer architecture andorganization as well as the basics of operating systems.

Basic knowledge of Paragon v15 and v22specific to the following applications:

Paragon Accounts PayableParagon Acute Care Paragon Automated Daily Systems Paragon ClinicalAssessments CPOE Paragon Emergency Dept Paragon General LedgerParagon Lab Management Paragon Lab Paragon Medical Records ParagonMed Reconciliation Paragon OR Management Order Management ParagonPatient Management Clinical Care Station Clinician Hub ClinDocs/Physician Documentation Paragon Radiology Paragon RegistrationParagon Resource Scheduling Knowledge andexperience in configuring and creating new reports for MD StaffCredentialing application.

Knowledge MD Staffbuilds for new provider builds for on boarding and financialreports.
Having the ability to independentlyconduct meetings and work sessions with customers vendorsetc.
Advanced analytical skills totroubleshoot issues/problems withDragon.
Provide one and one support withphysicians using Dragon Medical One voice recognitionsoftware.

Be able to work with physical orvirtual servers databases and updatecertificates.5 years of healthcareIT/application analyst support; 5years of healthcareexperienceMust be willing to work normalbusiness hours of operation 8am5pm EST and USHolidaysAnalyst must be comfortable withbeing in the on call rotation as well as adhering to the US ClientHoliday Calendar.

Analyst must be able to effectively communicatewith customers and vendors.
CareManagementGE Centricity Perinatal CC1/CC2Certification mandatory with Clinical backgroundpreferred.
GE Centricity Perinatal DRM(report writing)certification/training.
Wellsky CarePortAdmin and Report Modulecertification/training.
Symplr Midas 1 yr.minimum experience with monthly/quarterly/yearly updates and patchinstalls/upgrades.

Experience with supportand configuration in any of these applications such asCardiovascular Pulmonary and other specialty registries; GECentricity Perinatal Wellsky CarePort Symplr Midas Milliman CareGuidelines Metriq Cancer Registry V5 Trauma Registries Neodata OBIXIntellispace Interqual and Optum Care Coordination(OCCP).OCCP 2 yr minimum experience withconfiguration and build.1 yr minimum CrystalReporting Writing and SQL Writingexperience.

Be able to work with interfaceshaving HL7 knowledge and Service Incident managementtool.
Experience in loading servercertificates server migrations datamigrations.
Provideapplication/infrastructure support and respond to requests andinquiries from users within the predetermined timeframe of theapplicable service levels.
Demonstrateproactive communication to clients after identifying common issuesreported to support.
Communicate issues andopportunities to the support team leadership effectively and oncall as per team rotation to manage incidentslogged.
Monitor ServiceNow queues and use itto document all activities leading to resolution ofissues.
Must be willing to work in USBusiness hours and provide oncallsupport.
Clinical Revenue Cycle ManagementRCM/Pt Accounting 3M Sr. SupportAnalystRequired 8 years of handson supportexperience in 3M 360 3M CRS and 3MHDM.Experience working with hospitaladmitting systems.
Strong working knowledgeof HL7 interfaces troubleshooting diagnosing and modifying HL7messages as needed.
Strong working knowledgeof Microsoft Server functionality troubleshooting and diagnosingissues.

Experience in new 3M implementationsas well as server migrationsExperienceworking with ADT ORU FTP interfaces andtransfers.3 years experience in Cernerintegrations and issue resolutionAbility toreview interface and system logs to diagnose and correct issuesincluding but not limited to active directory files batch jobsfailures.

Must be willing to work in USbusiness hours.
Clinical Revenue CycleManagement RCM/Pt Accounting Patcom Optimum Sr.

SupportAnalystRequired 8 years support experienceand full working knowledge of the Patcom/Optimum RCMApplicationRequired Ability to modify customoperational scripts using AIXlanguageRequired 3 years experience inCyberScience codingAbility to view andunderstand 100s of custom scripts in CyberScience andAIXExperience in and working knowledge offrontend registration and codingapplicationsAbility to create maintain andmodify scripts (batch post data extracts auditpurposes)Handson Experience withPatcom/Optimum upgrades andcoordinationAbility to create and modifyreports in Patcom/OptimumAbility to maintainand update system tables in Patcom (Bed file Charge Master RevenueRules etc)Experience in monitoring andtroubleshooting daily scheduled tasks (Dayend post dayend backupspatient charges etc)Working knowledge ofGovernment Regulations and timelines for release andimplementation.

Must be willing to work in USbusiness hours.
Revenue Cycle ManagementRCM/Pt Accounting Nuance CDE One SMART eSONE Sr.

SupportAnalystRequired 3 years experiencesupporting SMARTRequired 3 years experiencesupporting Nuance CDE OneWorking knowledgeof main hospital systems within EPIC Cerner andMeditech5 years experience in an IT Supportanalyst roleThorough working knowledge ofHL7 transactions layout and format3 yearsworking in Hospital Billing and full understanding of the revenuecycle.

Must be willing to work in US businesshours.
HIM Sr. Analyst(OneContent)7 Years of IT Support/ 7 yearsas OneContent System Administrator.

Thoroughunderstanding of workflow for documents coming into OneContent andKnowledge on how to build BDI Services for newfeedsKnowledge of how to manage magnetic andarchival images.

Thorough understanding ofhow to access log files and troubleshoot forOneContent.
Knowledge of basic SQL commandsto Query the Data Base for minorchanges.
Thorough understanding of creatingnew users in OneContent as well as updating existingusers.
Thorough understanding of how tocreate new document types in OneContent and basic servertroubleshooting.
Thorough understanding ofthe numerous feeding systems and corresponding interfaces forOneContent.
Must be available to work 85 ESTand participate in On Call RotationMust bewilling to follow US Client Holidaycalendar.
HIM Sr.

Analyst(OnBase)7 years experience working as an HIMAM support analyst.7 years of healthcare ITexperience with 5 years of OnBase application support experiencerequired with System Administrationknowledge.

Analyst must be able toeffectively communicate with customers andvendors.2 years of Epic applicationexperience required with thorough understanding of how the twosystems integrate together OnBase Administration Certificationrequired.

Knowledge of networking conceptsobjectoriented technology data warehousing and relational databaseengines.
Experience with monitoring diskspace on web/app servers processing servers and SQL servers severpatches.
Experience with monitoring windowsevent viewerExperience with cleaning up databases using utilities specific to our HIMapplications.
Monitoring and processingbatches for HIM specificapplicationsExperience with monitoring andchecking HL7 integrations and event logs for HIM specificapplications.
Experience with User ManagementConsoleExperience with RightFax (serverbasedapplication for paperless faxing).Analystmust be comfortable working 85 EST shift. Analyst must becomfortable with being in the oncall rotation as well as adheringto the US Client Holiday Calendar.
HIM Sr.

Analyst (Sovera)8 years of experience inHealthcare IT Support (Specific to Sovera HIM Sovera PFSQuickChart/Quick Record MR View OverlookImaging).Understanding how to perform systemchecks specific to Sovera QuickChart/Quick Record MR View andOverlook Imaging.

Thorough understanding ofchecking for aborted/missingbatches.
Thorough understanding of customMACL/SCM feeds for volume andfrequency.
Thorough understanding of how toperform checks on Soarian Facesheets and Consents for Volume andFrequency.
Thorough understanding of how tocheck PDF and TIFF files coming from upstream applications forerrors and backlogs.
Thorough understandingof how to check feed files folders for backlogs checking error redoand error fatal for entries.

Must beavailable to work 85 EST hours and must be willing to participatein OnCall RotationMust be willing to followUS Client Holiday CalendarMust be able tocomplete Incidents and assigned tasks within SLAtime.

Must have a thorough understanding ofhow to perform Testing for Upgrades andProjects.
Experience with monitoring andchecking HL7 integrations and eventlogs.
Experience monitoring disk space onweb/app servers processing servers and SQL servers and performingServer Patches.
PatientThroughputInterface across multiple internalIT groups including senior IT management operations managementproject leaders and end users.
Experiencewith Tele Tracking XT TeleTracking IQ interface engine (lguana) andHL7 knowledge.
Lead support (enhancementsmaintenance and production) of existing assigned hardware andsoftware/applicationsInvestigate serviceoutages and resolve issues to maintain system and infrastructurestability.
Communicateinfrastructure/application problems and issues to key stakeholdersincluding management development teams and endusers.
Identify and manage operationalproblems and incidents according to established IT operationstandards and processes.
Provide second leveluse/customer telephone support for assigned softwareapplications.
Obtain patches fixes andproduct updates from software vendors through telephone contactbulletin boards and/or Internetservices.

BS/BA in Computer ScienceInformation Technology or an equivalent combination of educationand/or experience35 years of experience inoperation supportMinimum 1 year ofexperience in infrastructure/softwaredevelopmentExperience with variousserver/desktop systems operating systems and diverse technicalenvironmentsExcellent customer serviceorientation and verbal communicationskillsAbility to install software for andtroubleshoot a wide range ofapplications.

Provide handson applicationsupport to application users.
Create adhocand custom reports for all systems in response torequests.
Should be having hands onexperience in configuring the application in scope and solveproduction/upgrade/change issues.
Identifyroot cause and implement continuous improvements to reduce repeatexperiences.
Troubleshoot and resolverequests and test fixes.
Document and trackcase histories issues and actionable stepstaken.
Maintain a high degree of businessknowledge in the supported business areas and applications withdeep understanding of operational processes andrequirements.
Provideapplication/infrastructure support and respond to requests andinquiries from users within the predetermined timeframe of theapplicable service levels.

SeniorLiving.10 Years Experience in Healthcarewith experience in Healthcare IT Support.9years experience with MatrixCare Software and need MatrixCareMediTure TruChart American Health Tech (AHT) PointClickCare and RTZPaceCare applications.6 years experiencewith Meditech software American Heath Tech (AHT) RTZ/PACECarePointClickCare.5 years experience with ITsupport for Payroll Processing (MatrixCare andKronos).Experience in Incident Managementtool (ServiceNow or similar)5 yearsexperience working with HL7interfaces/VendorsHave sufficient knowledgein Clinical Pharmacy Laboratory Financial and billing workflow in ahospital setting.

Experience with softwaredevelopment / deployment following SDLC; requirement gathering andmanagement and QA procedures.
Experience withprocessing financial transactions for provider and hospital billing/ claims and various accounts like GL AR APetc.
Maintain a high degree of businessknowledge in the supported business areas and applications withdeep understanding of operational processes andrequirements.
Provide basic and advancedtroubleshooting and problem replication in order to identify /verify underlying cause of customer reportedproblems.
Document and track case historiesissues and actionable steps taken in detail in issuetracker.
Be able to work with physical orvirtual servers databases securitycertificates.

Be trained in variousapplications and have the tools you need to succeed; utilize yourexperience analytical skills knowledge base user guides and otherinternal resources to resolve application and technicalissues.

Escalate calls with vendors accordingto defined support processes.
Have a strongattention to detail and an urgency to follow through to resolvedissues by prioritizing them and addressingintelligently.
Must be available to work 85EST and participate in On Call RotationMustbe willing to follow US Client Holidaycalendar.

application,it,healthcare