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    Program Manager - Kolkata, India - Dotflick Solutions

    Dotflick Solutions
    Dotflick Solutions Kolkata, India

    5 days ago

    Default job background
    permanent Technology / Internet
    Description

    Designation and Profile :
    Program Manager- IT Projects


    Job description :

    • Responsible for developing and directing IT project management operations and strategic planning to meet organization goals with both customer and internal focus
    • Provide overall strategic governance for projects by establishing standards, processes and tools used for effective project delivery
    • Work closely with project sponsor, crossfunctional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
    • Manage program and project teams for optimal return on investment, and coordinate and delegate crossproject initiatives.
    • Identify key requirements for crossfunctional teams and external vendors.
    • Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
    • Work with other program managers to identify risks and opportunities across multiple projects within the department.
    • Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
    • Coordinating with crossdiscipline team members to make sure that all parties are on track with Program requirements, deadlines, and schedules.
    • Develop, Monitor Achieve the project KPIs
    • Deployment of Manpower as per client/Program requirement
    • Meeting with Project team members to identify and resolve issues.
    • Ensuring Program deliverables and adherence to reporting quality standards.
    • Preparing status reports by gathering, analyzing, and summarizing relevant information.
    • Establishing effective Program communication plans and ensuring their execution.
    • Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
    • Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
    • Identifying and developing new opportunities with clients.
    • Ensuring high service standards for clients

    Role & responsibilities :

    Preferred candidate profile :

    • Establish Methodologies to set productivity and quality targets and to assess results for all projects
    • Respond to escalated project issues that may impede project delivery and coordinate solutions
    • Coordinate with various functional heads to identify digital solutions and lead the creation of such programs
    • Coordinate with teams with customer touchpoints (Cabin Crew, Customer Experience, Commercial) to develop programs aimed to solve for customer issues and needs
    • Monitor and analyze project metrics to identify weakness or problems and propose operational improvements and cost savings for future projects
    • Provide onsite leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
    • Full project life cycle ownership; successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
    • Report on project success criteria results, metrics, test and deployment management activities
    • Manage the daytoday project activities and resources and chairs the project management team meetings
    • Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization
    • Understand interdependencies between technology, operations, and business needs
    • Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
    )
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