Oracle - Bengaluru, Karnataka, India - Ace Technologies

Ace Technologies

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Role-
EBS CRM Techno Functional Consultant**
Location

:

Bangalore / Hyderabad
- 100% REMOTE

Shift Hours

:

6 am to 2 pm IST.**
NOTE - We would need two resources with knowledge & experience in the following modules.

Installed Base

Field Service

Service Contracts

Depot repair

Mobile field Service

Tele Service

CRM Foundation
-
Resource would play a lead role in running Upgrade, Enhancement and Support projects for Oracle EBS customers and should have experience in working on Support and Implementation of
EBS CRM
:

The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts
Resource should be able to independently work on CRM Process Flows.
Functionally good in development and experience on EBS Modules
Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to CRM Process Flows.
Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business
Report progress/status/risk/issues on Support and Development at regular basis.
Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.

Resource should be able to understand customer requirements/user stories and implement practical solutions.

Resource should be able to manage the complete Enhancement pipeline and manage the scope, time and cost and delivery of all the Process Flow Improvements.
Resource should have hands on knowledge and expertise on Oracle Apps R12 (Customer Relationship Management) and Fusion/SaaS modules

REQUIRED

:

-
Skills
Functional Design, Implementation and Support skills in CRM (Install Base, Depot Repair, Field Service, Mobile Field Service and Service Contracts)
:

-
Technical Skills
Oracle Database, SQL, PL/SQL
:

-
Ready to work in shifts including night shift. The role will be based in Bangalore / Hyderabad

:

As a member of the Support organization, your focus is to deliver postsales support and solutions to the Oracle customer base while serving as an advocate for customer needs. A primary point of contact for customers, you are responsible for managing diverse customer situations and escalated issues.
As a Sr. Support Analyst, you will be the Functional interface to customers and Internal Oracle Teams for resolution of problems, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and indepth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role.

Job Overview

:

Date Posted

:

Feb

Employment Type

:

Offshore

Years of experience

:

Years

Job Skills

:

EBS CRM
Techno functional