Functional Trainer - Hyderabad, India - Novartis

Novartis

Verified Company

Hyderabad, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

387300BR

Functional Trainer:

India

About the role

About the role:

To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Role Responsibilities:

Support the team in the operational conversion of P&O strategic objectives. Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training. Support the identification and planning of services P&O Services will provide. Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts. Perform user administration tasks (e.g. access management).
Track service requests and troubleshoots. Analyze error messages and questions. Support periodic cost and efficiency analyses to support productivity objectives. Support personnel cost budgeting process and control.
Support evaluation of the services / processes / continuous improvement in scope.
Contribute to P&O Services projects at country or BU level. The Trainer will support the Training Needs Analysis, development and delivery of learning and knowledge content within their respective Pillar.
Work closely with Functional Trainers to identify common and holistic learning requirements identified across the program, Change Managers for their Pillar to develop the Training Needs Analysis for their respective functional area, ensuring learning needs are broader than technology changes only. Will agree the Training Curriculum and Course Outlines with their Pillar and E2E counterparts, prior to any content being developed. Will manage and support the development of all learning and knowledge content as per the agreed scope.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

Role Requirements

Education:

Degree in instructional design, education technology or similar relevant field Degree or third level qualification related to Teaching/Training advantageous.

Languages:
Proficient English (oral and written) Other languages are an advantage

Experiences:
3-5 years in training/learning 3-5 years in the Pharmaceutical industry, preferably in production Specific
Professional Competencies

Soft Skills:

Strategic thinking, planning and execution; business savvy
Consulting, facilitation and business partnering skills
Ability to work with a crossfunctional, crosscultural team within a matrix organization
Strong customer service orientation Professional:
Project management, experience of managing multiple complex projects at the same time
Knowledge of adult learning theory and practice; knowledge of learning efficiency evaluation methodologies (Kirkpatrick etc)
Proficiency in rapid development eLearning tools, such as Articulate Storyline, Captive etc.

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Division
Operations

Business Unit

QUALITY

Work Location
Hyderabad, AP

Company/Legal Entity
Nov Hltcr Shared Services Ind

Functional Area
Human Resources

Job Type
Full Time

Employment Type
Regular

Shift Work
No

Early Talent
No