Junior Executive Operations - Mumbai, India - Bajaj Allianz General Insurance Company

Bajaj Allianz General Insurance Company

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

:

Real Time support & Escalation Monitoring

Monitor service query tracker to ensure tickets raised by sales are getting responded within given TAT.

Prepare regular dashboards & circulate to concerned process owners regarding the queries raised under respective process with status flags.

Prepare & present dashboard for NHOD on various queries raised by sales team & resolution TAT maintained w.r.t to various query categories & propose solution to minimize the queries going forward.

Online Policy failure cases policy issuance request to be processed within a -TAT 2Hrs for 85% of the cases on working day
Endorsement request to be processed within a -TAT 2Hrs for 85% of the cases on working day
Customer grievances escalation to be resolved with TAT of 6Hrs for 85% of the cases on working day.
CD Regeneration, based on U/W, ZH approvals.
RTM Location code / IMD change, bulk RTM and individual RTM changes to be handled end to end
Grievance Redressal Unit

Act as the registered Grievance Redressal officer for all the channels under Retail Sales function

Conduct root cause analysis of all problem statements received from Intermediary & customers
and highlight the true picture/concerns to the NHODs and senior management
Revisit all complaints and grievances to fix the existing processes, bridge the gaps (if any)
and redesign SOP on 80:
20 principle in close collaboration with NHODs

Audits

Address and provide resolution to all IRDA queries related to Retail Sales functions

Ensure 100% closure of all internal and external audit observations within TAT
Maintain complaint report and publish the same to management on monthly/quarterly basis

Departmental co-ordination

Coordination with department for PDA and NCB clearance.

NCB Recovery-Sharing updated NCB details Following up NHOD/ZH/TL/TM for NCB clearance.
PDA Clearance

Sharing updated PDA report, Following up NHOD/ZH/TL/TM for PDA clearance
Department

:

West

Open Positions
:

1

Skills Required:

:

Industry Understanding & Competitive Awareness; Banking Product Knowledge; Customer Relations; Sales Execution

Role
:

2

Location
:

Corporate Marketing Mumbai

Education/Qualification
:

Graudate/Post Graduate

Desirable Skills
:

Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language

Years Of Exp
:

1 to 2 Years

Salary
:

270000 to 400000

Posted On
: