L1/l2 - Global IT Help Desk Support - Mohali, India - LDM Global

LDM Global

Verified Company

Mohali, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

In your journey at EXO Edge, you will be:

Primarily focused on:

Ensuring smooth IT support operations
Contributing to help desk policies, procedures and ensure their implementation
Enrichment of IT support knowledge base and training

Fulfilling the below roles and responsibilities:

Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Establishing good relationships with all departments and colleagues.
Ensuring company safety and security standards are met.

Bringing in the below education and experience:

Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience

Technically sound in:

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Ticketing tools: ServiceNow, Zendesk, etc.
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Property Management systems:Yardi, Entrata, and RealPage
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IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
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Microsoft Suite of Applications:Active Directory, Office 365, Windows 10, Azure, and PowerBI