Customer Support Lead - Bengaluru, Karnataka

Key Responsibilities · Provide IT Support 24x7 on call production support. · Serve as the primary escalation point for complex technical issues across hardware, software, and network systems. · Monitor and improve helpdesk operations, ensuring timely resolution of support tickets ...

Lead customer support team to deliver exceptional service. · ...

We are looking for a pro-active and highly skilled IT Support Lead Agent to join our rapidly growing organization. · Own and manage Jira Service Management (JSM) administration for Tenthpin Solutions · Act in a lead coordination role for the Level 1 service team · Develop and mai ...

We are seeking a Lead Customer Support for our team. The successful candidate will be responsible for leading a team of 8-10 employees and ensuring excellent customer service. · ...

The position involves managing escalations & tickets ensuring knowledge sharing & team collaboration overseeing hardware troubleshooting leading technical support for projectors allocating work effectively. · Manage escalations & tickets · ...

Bring more to life. · The Lead Support Analyst will champion the delivery of exceptional support experiences for our customers. · ...

The Tech Support Lead is responsible for overseeing day-to-day technical support operations, ensuring high-quality customer service, · and leading a team of technical support engineers.This role combines hands-on expertise with leadership, process improvement, · and cross-functio ...

The Customer Support Lead oversees daily operations for a team of 15–20 CS consultants. · ...

Key Responsibilities: · Team Leadership & Operations Management: · Lead daily operations of the technical support team, ensuring adherence to SLAs, TAT, and KARAs. · Develop strategies to optimize team performance and efficiency. · Roster & Shift Management: · Oversee team roster ...

We are seeking a Product Support Lead to establish and manage our product support function. · This is a mid-level, hands-on role for someone with strong operational support experience, · who can handle client-facing issues while building the foundation for a scalable support team ...

We are seeking a highly skilled and proactive Lead Operations Engineer to oversee and support our Data and Analytics (DNA) platform in a mission-critical environment. · Operational Leadership: Lead and mentor a team of offshore engineers supporting DNA production, QA batch jobs, ...

We are looking for a Product Support Lead to join our team. This is a full-time position that requires strong leadership skills and experience in product support. · Lead, mentor, and grow the product support team to deliver outstanding support experiences. · ...

+ Job summary: The Technical Support Lead is responsible for overseeing day-to-day technical support operations, ensuring high-quality customer service, and leading a team of technical support engineers. · + Responsibilities: · • Establish and continuously refine support processe ...

Tenthpin Solutions is looking for a pro-active and highly skilled IT Support Lead Agent to join our rapidly growing organization. · The Opportunity: · As an IT Support Lead Agent, you will play a key role in enabling first-class product service for our prestigious life sciences c ...

The Customer Support Lead oversees daily operations for a team of CS consultants ensuring optimal capacity planning roster management and adherence to SLAs quality and productivity targets. · Reviews team capacity daily to identify risks opportunities and reprioritize work aligne ...

Voiro powers revenue intelligence for media and advertising businesses. Our platform enables companies to streamline revenue operations, gain deep insights, and optimize billing accuracy – helping them run smarter, faster, and more confidently. · ...

+The Lead, Production Support, will lead a team of support analysts and provide setup and testing of production job execution... · +Capability Building and Service Delivery - Execute the business plan set up by functional leaders... · Technical Expertise – Develop and execute hig ...

As SQL Support Lead at Movate, you will lead the Operations team and drive strategic direction for support operations. · ...

We are looking for a highly skilled and customer-focused Lead AI Data Solution Technical Support professional. This role requires a combination of technical expertise, leadership skills, and problem-solving capabilities to ensure high-quality service delivery. · ...

The Production Support Lead will lead a team of support analysts and provide setup and testing of production job execution, · manage assigned change control tickets and trouble tickets, managing the applications and meeting the service level agreements defined, · provide leadersh ...

Telus International is looking for a highly skilled and customer-focused Lead AI Data Solution Technical Support professional. · This role requires a combination of technical expertise, leadership skills, and problem-solving capabilities to ensure high-quality service delivery. · ...