- Monitor/Respond to events that lead to a high priority Incident.
- Analyze service/business impacts, document and leverage technology to issue all communications and provide stakeholder management.
- Manage Bridge calls and facilitate technical troubleshooting efforts with engaging additional technical support as needed, including vendor support to drive to resolution as quickly as possible.
- Forming action plans with roles and deadlines and ensuring these are completed.
- Being accountable for resolving the outage via workaround or permanent fix.
- Supporting and nurturing process improvements.
- Continually maintaining and developing tools and resources to manage major incidents effectively.
- Providing periodic major incident metrics reports, as needed.
- Comfortable in 24/7 Environment and rotational shifts.
- Strong communication skills (written and verbal).
- Ability to comprehend Technology related discussion on a restoration bridge.
- Experience with ServiceNow/ITSM tools and relation to processes (Incident, Change, Problem, CMDB, etc.).
- Bachelor's degree or equivalent work experience.
- ITIL Certified.
- Good understanding of Enterprise monitoring.
- Good understanding of Infrastructure, Cloud technologies or experience in Infrastructure/application support.
- Self-starter with the ability to appropriately assess the need for independent decision making.
- Excellent interpersonal, and organizational skills.
- Experience with Passion for customers and a demonstrated focus on customer experience.
- Commitment to drive to results in a challenging, fast paced environment.
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Analyst Relations Manager
Found in: Talent IN 2A C2 - 3 days ago
WinnerBrands Bengaluru, IndiaAbout the Brand: · A leading brand that simplifies the digital evolution of companies from strategy through execution. With a unique, multi-disciplinary and collaborative model, the company works with clients to transition to new business models, digitalized processes and deliver ...
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Workforce Management Analyst
Found in: Talent IN 2A C2 - 2 days ago
Target Bengaluru, IndiaAbout us: Target is an iconic brand, a Fortune 50 company and one of America's leading retailers. · The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service profession ...
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Analyst - Risk Management
Found in: Talent IN 2A C2 - 4 days ago
Razorpay Bengaluru, IndiaDear All, · Razorpay Bengaluru is hiring an Analyst - Risk Management · Roles and Responsibilities · Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately. · Handle transaction queries in case of discrepancies where disputes arise from the ...
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Workforce Management Analyst
Found in: Talent IN 2A C2 - 19 hours ago
Target Bengaluru, IndiaAbout us: · Target is an iconic brand, a Fortune 50 company and one of America's leading retailers. · The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service profess ...
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Order Management Analyst
Found in: Talent IN C2 - 17 hours ago
CapTalent HR Bengaluru, India Full timeWe are looking for Order management with SAP experience. · Location : Bangalore · Experience : 4+yrs · Notice Period : Immediate · Skills : Order Management with SAP · Main function of an order management analyst is to deliver a purchasing experience that enables customers to r ...
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Manager Data Analyst
Found in: Talent IN 2A C2 - 1 day ago
Raytheon Technologies Bengaluru, IndiaUnspecified · Key Responsibilities:Lead the collection and analysis of complex datasets, turning data into meaningful and actionable insights and metrics.Use statistical and analytical techniques to find trends, interpret the data and study patterns that help influence business d ...
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Manager Data Analyst
Found in: Talent IN C2 - 1 hour ago
Raytheon Technologies Bengaluru, India Full timeUnspecified · Key Responsibilities: · Lead the collection and analysis of complex datasets, turning data into meaningful and actionable insights and metrics. · Use statistical and analytical techniques to find trends, interpret the data and study patterns that help influence b ...
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Manager - Business Analyst
Found in: Talent IN 2A C2 - 3 days ago
Delhivery Bengaluru, IndiaDelhivery is India's leading digital commerce enablement company, where we use technology to drive supply chain innovation. Our mission is to fulfill all of India's online consumption demand through best-in-class industry solutions, domain expertise and pan-India operations. Our ...
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Product Manager Analyst
Found in: Talent IN C2 - 5 hours ago
G2 Bengaluru, IndiaAbout The Role · The Product Ops Analyst plays a key part in streamlining our product operations and enhancing our go-to-market (GTM) strategies. This position is ideal for individuals who excel in removing blockers to evidence-based decision-making and are adept at partnering w ...
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Manager-Solution Analyst
Found in: Talent IN C2 - 17 hours ago
DP World Australia Bengaluru, India Full timeKey responsibilities- · Support of new internal/external customer functionality requests at multiple locations. · Develop scope, manage, and prioritize site IT Projects to ensure delivery on time and on budget. · Develop SME skills in internal WMS application. Analyze customer ...
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Lead Resource Management Analyst
Found in: Talent IN 2A C2 - 2 days ago
Epsilon India Bengaluru, India Full timeJob Description · Why we are looking for you · You have experience in.... Resource Management / Workforce Management / Staffing / Bench Management and should have worked in project staffing, handling escalations, Allocation, Fulfilment, Utilization etc.. · You are good at Excel a ...
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Management Information System Analyst
Found in: Talent IN 2A C2 - 4 days ago
Sattva Bengaluru, IndiaJob description · Should have good experience in FP&A, MIS, Budgeting and Forecasting along with automation of reports. · Should have hands on experience in automating reports using VBA/SQL and other automation tools. · Good at Excel and experience working on Power BI is essentia ...
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Management Information System Analyst
Found in: Talent IN C2 - 17 hours ago
TITAN CONSULTANCY Bengaluru, India Full timeMIS / Data Analyst for an corporate wellness center · Job Responsibilities: · Create matrices and schemas for MIS Dashboard · Collecting information about the technical requirements that each department must meet · Extracting data from primary and secondary sources and removing ...
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Knowledge Management Analyst II
Found in: Talent IN C2 - 5 days ago
Livestream Bengaluru, IndiaWe're looking for a Knowledge Management Analyst to join our Self Help Support division of our Customer Support team to help scale the self-service experience for both our customers and our global support team. The ideal candidate is an exceptional writer with an innate ability t ...
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Identity & Access Management Analyst
Found in: Talent IN C2 - 1 hour ago
StoneX Bengaluru, IndiaOverview · The ideal candidate for this position will assist in maintaining a highly integrated Identity and Access Management program, including operational activities (provisioning, de-provisioning, access changes, etc.), identity enforcement (segregation of duties, access re ...
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GFC Performance Management Analyst
Found in: beBee S2 IN - 5 days ago
Alstom Bangalore, IndiaReq ID:450920 · At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the in ...
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Knowledge Management Analyst II
Found in: Talent IN C2 - 4 days ago
Vimeo, Inc. Bengaluru, IndiaWhat you'll do: · Partner with support specialists, product managers, and other subject matter experts to create and maintain the articles and videos in our knowledge base · Closely communicate with our support team and cross-team stakeholders to identify and remedy knowledge g ...
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Problem Management Analyst Senior
Found in: beBee S2 IN - 1 day ago
FIS Global Bengaluru, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · General Equivalency Diploma Travel Percentage : · 0%About this Team: · This team provides 24x7 support and management of Problems. Ensure the Problem Managem ...
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Manager - Digital Analyst T500-9973
Found in: Talent IN 2A C2 - 4 days ago
Kenvue Bengaluru, IndiaMust have requirements - Techno Functional role: · 7+ years of experience in the field of digital analytics · Fluent English, CEFR B2 or better · Requires Strong Communication and Project Management skills with the ability to work independently. · JavaScript Expert · Expert in GT ...
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Assistant Manager, Technical Business Analyst
Found in: Talent IN C2 - 1 hour ago
Genpact Bengaluru, India Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...
IT System Management Analyst - Anywhere in India/Multiple Locations/Bangalore - SPG Consulting Solutions Pvt
Found in: Talent IN 2A C2 - 5 days ago
Description
Role :
Major Incident Manager
Description :
The Major Incident Manager is integral to the Optum Technology Command Center's success.
You'll focus on monitoring services, managing high priority issues with engaging enterprise and vendor technology teams to drive to resolution/workaround.
This role will drive a variety of tasks and outcomes depending on the situation.Salary :12-20 LPA
Primary Responsibilities (Not Limited to) :
Required Qualifications :
years of Major Incident Management / Critical Incident Management experience.
Preferred Qualifications :