Quality Assurance Associate Iv - Visakhapatnam, India - CONDUENT

CONDUENT

Verified Company

Visakhapatnam, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Proficient in a range of operational processes through prior jobrelated experiences and trainings.
Completes assignments and guides the work of peers and other team members.
May work cross functionally, in different areas when necessary.
Proposes improvements to processes and methods.
Works within established procedures and practices.

Functional Knowledge

Has developed skillset in a range of processes, procedures, and systems
Acts as a technical expert in an area.

Business Expertise

Helps teams to integrate and work together to support the achievement of company goals.

Impact

Impacts own team and other teams whose work activities are closely.
Impacts the end user for a more efficient and productive experience.

Leadership

Serves as a team head and may allocate work.

Problem Solving

Ability to problem solve and evaluate issues and solutions to provide the best outcome for clients and end users.

Interpersonal Skills

Exchanges ideas and information effectively.
Empathetic and patient demeaner, showing understanding and compassion for the end user.

Responsibility Statements

Monitors transactions to ensure compliance against performance standards.
Develops and implements key process improvements.
Develops systematic approaches to assure highquality services are provided.
Partners with operational team leads on areas of opportunity that have been identified.
Documents performance trends to develop processes and improve overall performance.
Assesses associate performance and delivers coaching based on findings.
Assists with the development of training, QA processes, and process improvement.
Interacts with work leaders, supervisors, and managers.
Reviews work of levels 1, 2, and
Provides feedback and coaching to transaction processing personnel on errors created.
Provides support in creating and reviewing documented SOPs with operations.
Detects, examines, and reports fraudulent activities.
Helps create corrective and preventive action plans (CAPA) for error elimination or minimization.
Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.
Performs other duties as assigned
Complies with all policies and standards

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

At Conduent, _

- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._