Service Desk Agent - Bengaluru, India - Hemmersbach GmbH & Co. KG

Hemmersbach GmbH & Co. KG

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Answer calls of customers, clients and technicians, Ticket handling for requests dealing with server hardware

India
Bangalore
Young professionals
Fulltime

— Your Benefits
—**:

Buddy program
Health insurance
International environment
Job with purpose
Mentor program
Modern and centrally located office
Onboarding program
Your skills:
Excellent English skills in oral and written
Ideally first experience in dispatching
Willingness to work in shifts also covering night times and weekend

Your Tasks:

You will work as a full-time commercial employee in the Service Desk in our office in Bangalore - for one of the best IT service providers in the world.

You will work in international project management supporting our service delivery managers.

Your tasks include:

Answer calls of customers, clients and technicians
Ticket handling for requests dealing with server hardware
Coordination of our field service engineers across US
Handling the orders of hardware spare parts
Being the first point of contact for our engineers

Be part of us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.

That's why Hemmersbach is The Social Purpose IT Company.