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    Functional Analyst - bangalore, India - airbus

    airbus
    airbus bangalore, India

    3 weeks ago

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    Description
    Job Description:

    As Airbus IM footprint in India is rapidly growing, there is a clear need to strengthen the working culture with IT
    Operation roles.
    The Cabin and Custo Design Automation Product consists of solutions and services to ensure automated and
    seamless E2E use of customer definition for all downstream processes from offer until end of A/C operations.
    Cabin and Custo domain operating in a transnational manner and headquartered in Hamburg,Germany.
    Analyst for the operation of Cabin and Cargo IT solution. Delivers and deploys IT products and services with
    end-to-end accountability in conjunction with the Product Manager. Responsible for the optimization,
    reliability, efficiency and availability of the IT assets, solutions and capabilities in an industrialized manner in
    accordance with best practices, rules and policies. Acts as a kind of consultant for the operation and change of
    existing solutions as well as entry into service of new solutions.
    If you enjoy challenges and working with highly motivated people in a dynamic, fast-paced and agile
    environment, come and join us to deliver innovations that accelerate the next generation of digital products
    more focus on innovation for mindset & culture.
    Qualification & Experience:
    ● Engineering graduate with 4-5 years of experience in PLM/engineering software applications support
    (Cabin Custo/PLM) for Aircraft / Automotive design engineering end users.
    ● Knowledge of data exchange preferred tools like sharepoint, I-Share, AO Docs..
    ● 2 years of experience in product management systems like ARAS, Arena PLM.
    ● Must have Knowledge in PLM applications (Product Data management (such as windchill, 3DExp, ...)
    configuration management, Digital Mock Up principle, ...)
    ● Experience on application support and maintenance, bug fixes, L2 & L3 support for software products.
    Knowledge of Tools like Jira, version one, Service Now are needed.
    ● Knowledge of major ITIL processes (e.g. incident, problem, change management) and preferred with
    the Airbus application landscape.
    ● Strong Analytical skills, Complex problem solving, ability to diagnose, reproduce & address application
    issues.
    ● Good understanding of server architecture (preferred cloud) and Engineering applications.
    ● Experienced in working within a product delivery lifecycle, SAFe Agile, Scaled Agile in software
    development. Strong sense of curiosity about people and new technologies.
    ● Practical experience with any relational database (sql, mssql etc).
    ● Preferred skills like Change Support, Documentation Production, Eco-design of Digital Services, Export
    Control Basics (USA and EU), Service Delivery, Service Level Management, Solution Performance
    Management, User Support, User management.
    ● Ability to do CQC (Code quality checks). Practical experience with any relational database (preferred
    sql, mssql etc) is an added advantage.
    ● 2 years of experience in web application, API development in any language is desirable (preferred
    .NET, Java, Appscript or Python).
    ● Ability to learn and master Airbus specific applications.

    Responsibilities:
    As a Functional Analyst (Cabin Custo), you will be a key partner to deliver and operate end-to-end solutions
    against business requirements.
    1. His/her primary functions are incident / problem management, Major issues resolution, functional
    support & continuous Service Improvements. End-to-end responsibility to assure operational
    availability for end users.
    2. Ensuring day-to-day support for incidents and requests raised by the user community and an ongoing
    event and alert management related to Application usage, availability and performance inside a
    defined support environment.
    3. Perform incident categorisation/classification & find out critical issues/most popular incidents /do
    root cause analysis and address it to the right stakeholder.
    4. Define key use cases and write/update test scripts for test campaigns on the Cabin Custo applications.
    5. Performing End to End functional testing on multiple Cabin Custo & PLM applications and
    identifying/analyzing the errors, propose improvement process/ work-around methods for an
    optimized solution on the application
    6. Monitors and tracks system performance against negotiated service-level agreements (SLAs).
    7. Communicating improvement, updates and obsolescence management of products to the IT Product
    Manager.
    8. Identify and document and communicate known defects, available workarounds, and upcoming
    releases expected to resolve issues based on trend analysis
    9. Performing/ improving the ITIL based support processes that include incident, problem, change,
    configuration, and event management.
    10. Identify, assess risks and opportunities in his/her area of duty. He/she identifies and prioritizes events
    that might negatively/positively affect the programme / process/ function objectives and he/she
    categorizes them. He/she takes corrective and preventive actions accordingly.
    11. Ensuring services are delivered in accordance with agreed customer requirements and that they
    continue to meet or exceed expectations.
    12. Supervises system backup processing and leads disaster recovery tests Identifies and implements
    technologies and processes that improve the reliability, efficiency and availability of the systems
    environment.
    13. Depending on the needs of the company and the use of automated scheduling and remote monitoring
    should be taken care with the help of the team.
    14. Depending on the need he/She should be able to debug the package and perform CQC (Code Quality
    Checks), highlight the risk to the application owner and should be able to understand the Architecture
    Dossier Documentation (ARD).
    15. Individual & proactive Way of Working. Collaborating with internal and external stakeholders,
    adaptation and learning of the business processes speak of the customer especially around functional
    design applications.

    Success Metrics:
    Success will be measured in a variety of areas, including but not limited to
    1. Consistently ensure the on-time delivery and quality (first-time-right) by solving problems, incidents
    and requests
    2. Bring innovative cost effective solutions.
    3. Achieve customer satisfaction
    4. Work Independently.

    This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

    Company:

    Airbus India Private Limited

    Employment Type:

    Permanent

    Experience Level:

    Professional

    Job Family:

    Digital
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