Customer Care Executive - Twenty-four Parganas District, West Bengal, India - FDCS INNOVATIONS (OPC) PRIVATE LIMITED

FDCS INNOVATIONS (OPC) PRIVATE LIMITED
FDCS INNOVATIONS (OPC) PRIVATE LIMITED
Verified Company
Twenty-four Parganas District, West Bengal, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are hiring customer care executives

Cell phone reimbursement


Key Responsibilities:

Outbound Calls:
Place outbound calls to potential customers to introduce banking products such as credit cards, loans, and insurance.

Product Knowledge:
Maintain a strong understanding of the bank's product offerings and stay updated on new products and services.

Customer Engagement:

Engage with customers in a friendly and professional manner, answer their queries, and provide detailed information about the products.


Sales Targets:
Meet or exceed monthly and quarterly sales targets and objectives.

Lead Generation:
Identify and qualify potential leads for the sales team to follow up on.

Documentation:
Accurately record customer information, interactions, and transactions in the database or CRM system.

Compliance:
Ensure all sales activities comply with banking industry regulations and ethical standards.

Feedback:
Provide feedback and suggestions for improving sales strategies and processes.


Qualifications and Skills:

Experience:

Minimum 1 year of experience in a similar tele calling or sales role, preferably in the Credit Card or Loan Department.


Communication Skills:
Good verbal and written communication skills in English and Hindi. Ability to explain complex financial products in a clear and understandable manner.

Sales Skills:
Proven track record of meeting or exceeding sales targets.

Product Knowledge:
Familiarity with banking products, including credit cards, loans, and insurance, is a plus.

Interpersonal Skills:
Strong interpersonal skills to build rapport with customers and colleagues.

Time Management:
Effective time management and organizational skills to handle a high volume of calls and meet sales goals.


Job Types:
Full-time, Permanent, Fresher


Salary:
₹12, ₹15,000.00 per month


Benefits:


  • Health insurance
  • Life insurance
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Supplemental pay types:

  • Performance bonus
  • Shift allowance
  • Yearly bonus

Application Question(s):

  • Are you Fresher or Experienced?

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Speak with the employer
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