-
Service Delivery Analyst
3 weeks ago
Jobs for Humanity pune, IndiaJob Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Associate's Degree Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work o ...
-
Technical Support Delivery Analyst-
2 weeks ago
Workday India Private Limited Pune, India Full timeAbout the Role · As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product ...
-
Technical Support Delivery Analyst
3 weeks ago
Workday India Private Limited Pune, India Full timeAbout the Role · As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product ...
-
Interface Delivery Analyst II
2 weeks ago
Global Payments Asia-Pacific India Private Limited Pune, India Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Technical Support Delivery Analyst
3 weeks ago
Workday India Private Limited pune, IndiaAbout the Role · The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You'll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration an ...
-
Service Delivery Senior Analyst
3 weeks ago
F337 Deutsche India Private Limited, Pune Branch pune, India Full timeDescription · The "Global Real Estate" (GRE) division manages all services related to buildings, workplaces and logistical services within the Deutsche Bank Group. · This includes the search for new locations, the negotiation and management of rental agreements, the planning a ...
-
Technical Support Delivery Analyst
1 week ago
Workday India Private Limited Pune, IndiaAbout the Role · The Workday Technical Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to he ...
-
Technical Support Delivery Analyst-
2 weeks ago
Workday India Private Limited Pune, IndiaAbout the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product de ...
-
Interface Delivery Analyst II
2 weeks ago
Global Payments Pune, IndiaEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Interface Delivery Analyst II
1 week ago
Global Payments Asia-Pacific India Private Limited Pune, IndiaEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Technical Support Delivery Analyst
2 weeks ago
Workday India Private Limited Pune, IndiaAbout the RoleThe Workday Technical Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help ...
-
Technical Support Delivery Analyst
3 weeks ago
Workday India Private Limited pune, IndiaAbout the Role · Workday is looking for a Reporting & Analytics Technical Support Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metr ...
-
Technical Support Delivery Analyst
1 week ago
Workday India Private Limited Pune, IndiaAbout the Role · Workday is looking for a · Reporting & Analytics Customer Support Analyst · with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance me ...
-
Technical Support Delivery Analyst
3 weeks ago
Workday India Private Limited pune, IndiaAbout the Role · Workday is looking for a Reporting & Analytics Customer Support Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance met ...
-
Technical Support Delivery Analyst
3 weeks ago
Workday India Private Limited Pune, IndiaAbout the RoleWorkday is looking for a · Reporting & Analytics Customer Support Analyst · with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metri ...
-
Service Delivery Senior Analyst
1 week ago
F337 Deutsche India Private Limited, Pune Branch Pune, India· The "Global Real Estate" (GRE) division manages all services related to buildings, workplaces and logistical services within the Deutsche Bank Group.This includes the search for new locations, the negotiation and management of rental agreements, the planning and implementation ...
-
Service Delivery Analyst
1 month ago
FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Associate's Degree Travel Percentage : · 0%re you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most chal ...
-
THE BANK OF NEW YORK MELLON CORPORATION pune, IndiaBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
-
BNY Mellon Pune, IndiaBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
-
BNY Mellon pune, IndiaBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
Technical Support Delivery Analyst - Pune, India - Workday India Private Limited
Description
About the RoleThe Workday Technical Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems.
This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues.
The support analyst is responsible for managing a ticket queue of cases with varying levels of complexity for Workday Products and making sure that customers get timely updates.
The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, has some understanding of programming, and has experience working on SasS based enterprise web applications.
What would you do all day?Solve problems in Product Support for :Integrations
Responsible for managing case/ticket queue of Support cases, prioritizing issues based on severity and customer impact
Solve complex problems, lead change, implement solutions, and handle time critical issues
Work with Product Managers, QA and Development to identify solutions or workarounds
Balance ownership of existing case load while solving newly discovered issues
Maintain your knowledge of new functionality and compliance changes
Contribute to our Knowledge Centered Service by creating Knowledge articles
Use your energy, drive, adaptability, and passion to inspire others throughout the company
About YouBasic Qualifications4+ years in one of the following:SaaS software support
Customer Support experience, providing software support for other functional enterprise software applications
Other QualificationsIn addition to the qualifications listed above, the ideal candidate will have strong evidence-based troubleshooting experience and skill with log reading and analysis.
Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
Ability to collaborate with multiple partners across a diverse organization
Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities
Manage incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolutions may include in-depth analysis, troubleshooting, and working with other internal teams.
Solid understanding of case handling processes and escalation procedures.
Additional experience in one or more of the following areas: Technical Troubleshooting, Integrations, Analytics, Reporting
Location / Work HoursThis position is based in the
Workday Pune
office. Candidates must be local to Pune, India or be willing to self-relocate. Candidates will be expected to work from the office at least 50% of the time.
The Analyst will be on a shift rotation schedule alternating between the early and late shifts along with rotational Weekend coverage when required.
Typical schedule is either Shift 1(8am-5pm) or Shift 2(11am - 8pm IST).Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coveragePursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
