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    Customer Relationship Management Specialist - Noida, India - HouseEazy

    HouseEazy
    HouseEazy Noida, India

    2 days ago

    Default job background
    Real Estate
    Description

    We are looking for an Senior Executive - CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.

    Role & responsibilities

    • Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
    • Coordination with bankers, channel partners, internal team, and other departments
    • Strategize & achieve the collection targets
    • Monitor the grievances and escalations received from customers
    • Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.

    Preferred candidate profile

    • A bachelors degree with a minimum of 2+ years of relevant experience
    • Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
    • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
    • Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.
    • Familiarity with CRM software and tools.
    • Results-driven with a customer-centric mindset.

    Interested candidates can share resume at or whatsapp at

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