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Bengaluru

    Group Manager - Bengaluru, India - SLK

    SLK
    SLK Bengaluru, India

    4 days ago

    SLK background
    Description

    Company Name:

    SLK Software Private Limited

    BASIC INFORMATION ON THE POSITION

    Position Name: Group Manager - Software

    Mandatory/Required Skills & Location

    Location:

    Mandatory/Required Skills:

    PURPOSE OF THE ROLE

    This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLK's vision and values.

    KEY RESPONSIBILITIES AND ACCOUNTABILITIES

    • Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement
    • Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence.
    • Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly
    • Collaborate with customer's sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers.
    • Collaborate with internal recruitment team for fulfilling onsite positions.
    • Ensure Talent Management through upskilling, succession & progression planning.
    • Ensure attrition percentage is less than the prescribed value for the LOB/CBU.
    • Ensure the required gross margins targets are met while onboarding the new candidates

    EDUCATION QUALIFICATION

    1. Degree: B.E, MBA
    2. Certifications (if any): Optional

    MINIMUM EXPERIENCE REQUIRED

    1. Overall (in years): 15-18 years
    2. Relevant (in years): 5 years

    DOMAIN/ FUNCTIONAL SKILLS

    • Knowledge of domain of the vertical/business unit
    • In-touch with key developments in the business across industry
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