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    Product Group Manager - Bengaluru, India - Kenvue

    Kenvue
    Kenvue Bengaluru, India

    2 days ago

    Default job background
    Retail
    Description

    Product Group Manager - ITSM

    Primary Responsibilities:

    • Drive global technology operations strategy and process improvement opportunities in Kenvue Tech & Data.
    • Craft the ITSM vision and roadmap aligned to ServiceNow platform capabilities.
    • Design technology operations workflows with emphasis on automation; facilitate integration of ITSM and DevOps.
    • Partner with key stakeholders to understand their technology operations needs and bring those needs to life through well designed workflow on ServiceNow
    • Serve as a domain expert in ITSM for Kenvue and facilitate governance activities – e.g. quarterly CTO review, monthly product / service owner reviews, and forums business partner reviews
    • Establish metrics and measures to assess operational performance of Tech & Data organization, service / products, and ITSM functions.
    • Manage team of professionals responsible for global process ownership of Incident, Problem, Change, Knowledge and Service Request Management.
    • Partner with the selected vendor to deliver the Global Command Center function.
    • Act as an escalation point for major incident management and resolution during service disruption events
    • Act as an empowered decision-maker, prioritizing team's work, removing roadblocks, and taking decisions where required.
    • Identify opportunities for operational efficiency and influence stakeholders to adopt recommendations
    • Provide leadership to direct reports and support to business stakeholders

    Qualifications:

    Education:

    • B.A / B.S degree is required, preferably in Science, Technology, Engineering or Math (STEM).

    Experience and Skills:

    Required:

    • 8+ years of progressive technology experience, including a breath of knowledge across infrastructure and application technologies (application, cloud, compute, network, storage, database, end-user compute, and security).
    • 2+ years of organizational leadership / people management experience.
    • Deep understanding and experience with the ServiceNow platform.
    • Demonstrated experience achieving ITSM outcomes in a diverse technology environment.
    • Solid understanding of ITIL and demonstrated experience in delivering service quality within an ITIL framework.
    • Proven experience delivering process improvement resulting in measured business value.
    • Demonstrated experience maximizing technology and automation to achieve ITSM outcomes.
    • Excellent written and verbal communication skills; ability to communicate effectively with all levels in the organization.
    • Experience working in a global organization and / or in an organization with sophisticated networks of collaborators and business partners.
    • Ability to coordinate and communicate across multidisciplinary/multicultural teams across countries and regions.

    Preferred:

    • Experience working with AI capabilities to achieve ITSM outcomes.
    • Scaled Agile Framework (SAFe) certification.
    • Experience working in and leading Product, Agile and Scrum teams.
    • Experience working with data, analytics, and visualization tools (e.g. Performance Analytics, Tableau, PowerBI).
    • ITIL 4 certification or equivalent.
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