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    Implementation Engineer II - Bangalore, India - Amadeus Labs

    Amadeus Labs
    Amadeus Labs Bangalore, India

    4 weeks ago

    Default job background
    Technology / Internet
    Description

    Job Title :
    Implementation Engineer 2


    Job Description :

    Summary of Role :
    The Fares & Shopping Implementation Team is in charge of implementation, delivering services and consulting on airline pre-shopping/shopping/pricing products, regardless of the different interface touchpoints used by the airlines (Digital Commerce, Refex, NDC, WBS, ARD WEB, eRetail.)
    :

    The successful candidate will lead the activities related to Fares implementation.

    She/he will be the Amadeus entry point for a set of airline customers and will coordinate and support the activities necessary to implement fares product such as :

    • Flex Pricer
    • Instant Search
    • Pricing
    • Amadeus Ticket Changer (ATC) Product Suite
    • Airline Service Fees
    • Airline Fare Family for Distribution

    Regular activities are varied :

    • Fares & Shopping Implementation : Analyse customer requirements, configure products and manage implementation on test and production environment.
    • Solution support : Based on airline requirement guide them to file CAT31/CAT33/ FareFamily/Fees in fare provider (ATPCO/Farexpert etc)
    • Functional support : first level support, troubleshooting & consulting for Fares product implementation and fare filing support
    • Service/consultancy activities : Analyse customer service requirement, assess customer product usage and define tailored service proposal, and deliver to the customer
    • Project management : Projects planning, follow up and support activities during the implementation.
    • Methodology , knowledge sharing ,documenting and capitalization

    KEY RESPONSIBILITIES :

    Implementation activities :
    Functional support during Fares implementations :

    • Provide support & guidance during sales engagement in order to gather customer requirement and define Amadeus solution.
    • Analyse customer business processes, systems and service requirements.
    • Define optimized solution matching customer requirements
    • Identify specific actions necessary to integrate Amadeus products/services under Fare team responsibility.
    • Implement and validate customized Fares products/solutions.
    • Provide functional support and problem resolution to sales and/or customer functional staff.
    • Provide consultancy services to customer in business process, assess product usage and define tailored service proposal, and deliver to the customer.
    • Provide post implementation maintenance support.

    Project Management :

    • Support project activities during the implementation in the area of expertise setup, support to test phases and migration).
    • Lead Implementation projects as well as Services projects.
    • Define the overall planning of activities and track progresses through the applicable project governance.
    • Liaise with all Amadeus involved teams : ADP, DEV, PDef, PM, Pre-Sales

    Prioritise the tasks :

    Other activities :

    • Participate to the creation and improvement of implementation processes
    • Lead knowledge transfer and industrialization of new Amadeus solutions.
    • Participate to the creation and delivery of new Services around Products Portfolio under team activities.
    SKILLS &


    KNOWLEDGE :
    Technical / Functional

    The successful candidate will be :

    • Service oriented, as he/she will be the main technical interlocutor to the customer team.
    • Strong at problem solving and analytical skills (gather data, compile information, and prepare reports)
    • Accountability and proactivity
    • Interpersonal and communication skills and the ability to work effectively within a multicultural environment
    • Good at project management change management & tracking skills
    • Dynamic and good team player
    • Customer centric

    Specific skills :

    • Good knowledge of the airline IT business and Amadeus core reservation and Search, Shopping, pricing products.
    • Must understand key concepts of airline ecommerce web applications
    • Knowledge of Airline fares filling in any Fares providers (ATPCO, SITA etc)
    • Basic knowledge of airport and airline operations.

    Skills Needed :

    • Customer facing, good knowledge of the airline IT business and airlines core reservation and Search, Shopping, pricing products.
    (Amadeus SSP product knowledge is an added advantage).

    • Knowledge of Airline fares filling, fare structures on platforms like (ATPCO, SITA, AMADEUS etc).
    • Expertise in CAT31/CAT33/ FareFamily/Fees filing.
    • Must understand key concepts of airline ecommerce web applications
    .

    • Good at project management change management & tracking skills
    .

    • Basic knowledge of airport and airline operations.
    You will be responsible for :

    • Implementation and validation of customized Fares products/solutions.
    • Provide functional support and problem resolution to sales and/or customer functional staff.
    • Fares & Shopping Implementation : Analyse customer requirements, configure products and manage implementation on test and production environment.
    • Solution support : Based on airline requirement guide them to file CAT31/CAT33/ FareFamily/Fees in fare provider (ATPCO/Farexpert etc)
    • Functional support : first level support, troubleshooting & consulting for Fares product implementation.
    • Project management : Projects planning, follow up and support activities during the implementation.

    Common accountabilities :

    • Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
    • Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
    • May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.

    Specific accountabilities :

    • Analyse customer systems and service requirements.
    • Identify specific actions necessary to integrate Amadeus products/services.
    • Establish and manage the product/solution integration schedule.
    • Determine and document adaptations to Amadeus products and services.
    • Write functional specifications used for customisation and/or verify that specifications reflect customer requirements.
    • Guarantee that customised products/solutions meet specified requirements.
    • Perform the necessary tests on the customized solution before it is delivered to the customer.
    • Provide functional support and problem resolution to sales and/or customer functional staff.
    • Support project activities during the implementation.
    Travel : 5-10% to APAC

    Education and Years of Experience :

    • Engineer degree or university degree in Computer Science or equivalent work experience (IT).
    • Fluent in English
    • Airlines Fares, Filing and Shopping knowledge(MUST), Altea Reservation system (added advantage)
    • IATA certifications (optional)
    Work exp : 5-8 years


    Diversity & Inclusion :


    We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.


    )
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