- Addressing user tickets for issues regarding hardware, software, and networking.
- Assisting customers through installing applications and computer peripherals.
- Providing technical support either by visiting onsite or through remoteaccess systems.
- Providing IT networks and customer services to users inside and outside the company.
- Guide users with stepbystep instructions to resolve the issues.
- Customising the desktop applications as per the needs of users and clients.
- Advising on software and hardware upgrades.
- Maintaining a log of job tickets and maintenance tasks.
- Send the unresolved issues to the next level of the support team.
- Ensuring that the client systems are working fine.
- Creating technical reports and manuals.
- Keep up with current breakthroughs in computing technology and research its reviews.
- Addition of EUC devices on Intune
- Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
- Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
- Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
- Assume responsibility for developing detailed knowledge about specific products.
- Ensure internal knowledge reference pages are updated
- Graduation.
- Strong analytical and problemsolving skills.
- Excellent communication skills, both written and verbal.
- A drive to dig into the details of a system or process to solve customer problems.
- Zeal to learn and constantly upgrade skills in a fast changing work environment.
- Ability to think on your feet and remain calm under pressure.
- Selfmotivated, takes initiative, assumes ownership.
- Ability to work in a highly collaborative and fastpaced environment.
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Senior Salesforce Developer
Found in: Talent IN 2A C2 - 6 days ago
White Placard Systems Pvt. Ltd. Ranchi, IndiaJob Title: Senior Salesforce Developer · Company: White Placard Systems Pvt. Ltd. · Location: Ranchi, Jharkhand · Job Type: Full-Time · Shift Time : 9:00 AM – 6:00 PM · Job Description: · We are seeking a highly skilled Senior Salesforce Developer to join our dynamic team. As a S ...
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Software Engineer
Found in: Talent IN 2A C2 - 2 days ago
ATech Jharkhand/Bihar/Tamil Nadu/Chennai/Madurai/Coimbatore/Patna/Ranchi/Jamshedpur/Pondicherry, India permanentRole: Software Engineer · Job Description : · - The Azure Sovereign platform team is the Microsoft engineering team that builds the platform and tooling required to build , deploy, and manage various Sovereign Clouds for our global customers · - We are looking for a Software Engi ...
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Senior Software Engineer
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Aricent Goa/Kolkata/Jharkhand/Jamshedpur/Ranchi/Guwahati/Pune/Bangalore/Mumbai, India permanentJob Description : · - The Senior Software Engineer will take the key Features and user stories and developing the functions and assist the Software Engineers in the product team in the software delivery operations for Technical Assistance. · You will need to quickly learn busine ...
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PHP Developer
Found in: Talent IN 2A C2 - 2 days ago
ATS India Goa/Jamshedpur/Kolkata/Jharkhand/Bihar/Ranchi/Patna, India permanentRole : Php Developer · Department : Engineering - Software & QA · Employment Type : Full Time, Permanent · Role Category : Software Development · Job Description : · - Strong knowledge of core PHP · - Understanding the fully synchronous behavior of PHP. · - Basic understanding of ...
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Desktop/Printer Engineer
Found in: Talent IN C2 - 4 days ago
Sigma eSolution Private Limited Ranchi, IndiaCompany Description · Sigma E Solutions is a reputable information technology company located in Ranchi, Jharkhand, India. As a trusted name in the East India Region, we provide comprehensive IT solutions to meet the needs of our clients. Our headquarters in Ranchi, known as the ...
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bim modeler
Found in: Talent IN C2 - 2 days ago
Larsen & Toubro Ranchi, IndiaSite BIM Coordinator cum BIM Modeler for CMPC & EDRC teams, positioned at project site. Responsibilities Develop BIM Models and plans and understand the scope of work for Site Engineering.Develop detailed design drawings (Geometric modeling, Rebar Modeling) using Revit.Su ...
Desktop Support Engineer - Rajasthan/Jaipur/Jodhpur/Udaipur/Ahmedabad/Rajkot/Gujarat/Bihar/Patna/Ranchi/Jamshedpur/Jharkhand, India - ATech
Found in: Talent IN 2A C2 - 2 days ago
Description
Designation :
Desktop Support Engineer
Job Description :
Roles and Responsibilities :
A Desktop Support engineer is responsible for troubleshooting the issues that appear on the companys network. They resolve the issues of the clients with their knowledge of hardware and software applications.
Following are some duties and responsibilities that they may need to perform :
Required Skills :
Strong teamwork :
Willingness and ability to get help from team members when required, and the good judgment to know when to seek help.