Dweb support - Pune, India - Deutsche Bank

Deutsche Bank

Verified Company

Pune, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title - Technology Lead, AVP**
Location - Pune, India

Role Description

The Technology Lead is responsible for day-to-day leadership of team work efforts in their professional area and/or serves as a senior Subject Matter Expert (SME) providing support as needed.

In some circumstances, the lead may also be responsible for building and managing relationships with relevant stakeholders (internal and/or external), particularly around the more time critical, complex or regulated tasks.

The lead plays a key role in facilitating communication between functional teams to share knowledge and good practice, and to foster a focus on process, performance and efficiency.

The Technology Lead also ensures that the operational processes are aligned to the organisational objectives.

What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Provide level 2 web hosting platform operational support.
Understand support process (as per ITIL) and escalation procedures, become fully conversant with all support tools that will be used to provide effective support.
Application Tuning and troubleshooting
Need to resolve Incidents and Service requests
Will need to participate in Incident management/Problem management process in person and follow escalation processes along with sending notification to clients periodically.
Conduct postmortems of incidents and drive relevant feedback into Incident, Problem and Change management programs
Creation of knowledge documentation

Your skills and experience

10+ years working experience in Apace based Web hosting support and administration.
5+ years working experience in financial institution in providing IT support and dealing with business users on support or requirement gathering
Getting things done in large organizations understanding of where to use processes and how to build and operate a network
Work across countries, regions, and time zones with a broad range of cultures and technical capability
Exceptional written and oral communication skills, including the ability to communicate technical information to a nontechnical audience and with executive levels. Relationship management skills
Experience working with virtual and global teams / Intercultural awareness
Ability to prioritize own work
End to end ownership of assigned tasks.
Expert in Apache Administration
Strong UNIX, Linux, Wintel
Good knowledge of Shell scripting and Ansible
Experience working in clustered environment.
Knowledge of ModSecurity WAF
Experience of Monitoring tools such as Splunk, Grafana
Experience in ticketing tool like Snow, JIRA

Nice to have

Experience in F5 load balancer
Experience in MariaDB/PHP/PERL
Experience in NginX
Experience in GCP SaaS Solutions
Experience in dotCMS administration

How we'll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.

We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.

Talk to us about flexible work arrangements and other initiatives we offer.