Customer Success Associate - Bengaluru, Karnataka, India - Nanoprecise

Nanoprecise

Verified Company

Bengaluru, Karnataka, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities
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Customer Onboarding: Lead the onboarding process for new customers, ensuring they are set up for success with our AI vibration analysis solution. Provide training and guidance as needed.
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Account Management: Build and maintain strong relationships with customers, understanding their unique needs, challenges, and goals within their industry and machinery context.
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Monitoring and Analysis: Proactively monitor customer accounts, analyzing vibration data, and identifying potential issues or anomalies. Collaborate with customers to resolve problems swiftly.
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Customization and Optimization: Work closely with customers to customize AI models and algorithms to meet their specific requirements. Optimize system performance based on customer feedback and industry best practices.
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Education and Training: Develop and deliver training sessions and resources to educate customers on using our AI vibration analysis solution effectively. Keep customers informed about updates and best practices.
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Feedback and Communication: Gather customer feedback and communicate their needs and suggestions to our product development team. Serve as the voice of the customer within the company.
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Success Planning: Collaborate with customers to establish success plans with clear objectives and key performance indicators (KPIs). Monitor progress and assist customers in achieving their goals.
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Renewals and Upselling: Ensure customer satisfaction and retention. Manage subscription renewals and identify opportunities for upselling additional features or services.
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Issue Resolution: Serve as the primary point of contact for customers facing technical challenges or issues. Coordinate with our technical support and engineering teams to resolve problems promptly.
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Customer Advocacy: Identify satisfied customers who may be willing to participate in reference activities, case studies, or testimonials to support our marketing efforts.

Travel to customer sites for relevant activities and meetings (travel frequency for this role is estimated at less than 20%)

Skills and Knowledge:

Good understanding of operating principles off various rotating equipment types such as motors, pumps, gearboxes etc.
Understand the basic principles of root cause analysis to troubleshoot issues.
Understands the importance of predictive maintenance for rotating equipment.
Proficiency at managing accounts in a CRM tool.
Effectively communicate with diverse stakeholders.
Demonstrable ability to present ideas, products and concepts to medium size groups (public speaking).
Understands project execution journey with technology implementation.
Proficient at analyzing and displaying business value.

Desirable Skills & Experience:

Previous exposure to Condition Monitoring
Experience working with "IoT" technology in different verticals including heavy industry, complex manufacturing, automotive, and other regulated environments is desirable
Familiarity with the IoT technology deployment process
Knowledge on SaaS based software that are doing predictions using Artificial Intelligence
Ability to identify and manage KPIs
Understanding of presentation

Education and Experience:

Bachelor Degree or equivalent experience
Minimum 3 years proven track record of daytoday customer relationship management
Experience at project management
Startup experience an asset
Obsessed with our customers success Key Performance Indicators
Has the ability to facilitate across multiple teams.
Take pride in participating in a business that can positively impact the life of many people
Committed to continuous selflearning.
Lots of passion for solving real life problems

Startup attitude:

Get things done, show high levels of ownership and commitment.
Handson with the ability to manage multiple projects simultaneously.
Long haul outlook to work with the company and reap the benefits of being part of the challenging journey.

Job Types:
Full-time, Permanent

Salary:
₹351, ₹1,556,790.10 per year

Benefits: