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Associate - Housekeeping
8 hours ago
Sodexo India On-site Services Pune, IndiaHousekeeping & Gardening · **EXPERIENCE**: · years · **LOCATION**: · - dheku khalapur, Khopoli, Maharashtra · PUNE MAHARASHTRA 121001 · **CONTACT**: · - Shrikant Dagadu Telang ...
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Associate
8 hours ago
Repos Energy India Pune, India**Job Information**: · Industry · **Customer Service** · *** · City · **Pune City** · *** · State/Province · **Maharashtra** · *** · Country · **India** · *** · Zip/Postal Code · **411001** · *** · **Job Description: Last Mile Delivery Associate** · **No. of open positions: 7 nos ...
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Associate
8 hours ago
TIAA Pune, IndiaQuality Assurance Associate · The Quality Assurance Analyst job assesses the quality of the performance of the call center that deals with existing and potential customers. Under moderate supervision, this job reviews call center performance and customer information management pr ...
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Associate
2 days ago
Livio Building systems Pvt Ltd. (Formerly Aron Builders Inc) Pune, IndiaManage the sale of smoothies at different educational institutes while interacting with hundreds of students and ensuring their happiness and satisfaction. · Manage customer resolutions associate with flight reservations. · Lead the team by exemplify reliability through punctuali ...
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Associate
5 days ago
Hi Tech Japan Pune, India**Job Title**: Associate · **Company Name**: Hi-Tech Japan · Working Mode: Work from the office · Working days: 5 days a week · Shift timing: 06:30 AM - 03:30 PM IST · Location: Rachana Park 3F, Atreya Society, Off, Senapati Bapat Rd, Maharashtra 411016 · **Primary Responsibiliti ...
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Associate
8 hours ago
TIAA Pune, IndiaBusiness Analyst · The Business Analyst (India) analyzes business and information needs in order to design optimal systems solutions. Working under mínimal supervision, this job designs system solutions that are appropriate for business needs and consistent with the overall desig ...
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Associate
8 hours ago
Wipro Limited Pune, Maharashtra, IndiaPune, India · - DOP · **Job Description**: · **Role Purpose** · - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ · **Do** · - **Support process by man ...
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Associate
5 days ago
Bizsolindia Services Pvt. Ltd. Pune, IndiaPay: ₹200, ₹225,000.00 per year · **Benefits**: · - Provident Fund · Schedule: · - Day shift · - Monday to Friday · Ability to commute/relocate: · - Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required) · Application Deadline: 10/06/2023 · Ex ...
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Associate
4 days ago
Allstate Insurance Company Pune, India**Date Opened**:Aug 31, 2023 · **Location**: Pune, Maharashtra, IN · **Company**:Allstate Insurance Company · **Join Allstate: Where Dreams and Protection Align**: · Are you ready to take your career to new heights? Look no further than Allstate, a pioneering leader in the insura ...
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Associates
4 days ago
Sutro Li Shivaji Nagar, Pune, Maharashtra, IndiaJob Title - Associate · Location: Pune. · Shift: Primarily Evening Shift or Flexible. · Experience: 3 to 5 years · (Immediate Joining only) · Responsibilities (Specific duties and responsibilities include but are not limited to the following) · - Ensure compliance with US GAAP an ...
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Associate
5 days ago
Deutsche Bank Pune, India**Job Title · - IT **Application Owner** · **Location · - Pune** · **What we'll offer you** · As part of our flexible scheme, here are just some of the benefits that you'll enjoy · - Best in class leave policy · - Gender neutral parental leaves · - 100% reimbursement under childc ...
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Associate
6 days ago
Wipro Limited Pune, Maharashtra, IndiaPune, India · - DOP · **Job Description**: · **Role Purpose** · - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ · **Do** · - **Support process by man ...
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Associate
2 days ago
Wipro Limited Pune, IndiaRoles & Responsibilities: · - Working of corrections or setting up customer accounts, process bills for residential or business customers, contact internal stakeholders of at times customer for missing information / to reschedule orders, process service turn on, service turn offs ...
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Associate
3 days ago
Expertrons Pune, IndiaWNS Global Services - India, Maharashtra, Pune · Posted on 24th November · Experience · years · - Salary · - INR INR 300000 · - Job Type · - Full-time · - Industry · - Financial Services · - Job Description · Ensure that internal targets are met Adherence to Team Activities Timel ...
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Associate
6 days ago
Allstate Insurance Company Pune, Maharashtra, India**Date Opened**: Apr 9, 2024 · **Location**: · Pune, Maharashtra, IN · **Company**: · Allstate Insurance Company · **Job Description**: · To review the requests received for the changes to the Auto/Property policies and process the changes as per the guidelines laid down. · Job R ...
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Associate
5 days ago
Deutsche Bank Pune, India**Job Posting Title: Associate** · **Location: Pune** · **Role Description**: · The DWS Client & Investment Monitoring (CIM) - Governance team is responsible for enhancing and overseeing the governance framework for the DWS CIM organization incl. the following responsibilities · ...
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Associate
3 days ago
Prismane Consulting Pune, India**Qualification** - BE or MBA having Chemicals Background · **Experience** - 0 to 3 years · **Available Vacancy** - 5 · **Salary** - Best in the Industry · **Skills**:Good Communication and Analytical Skills · **Location**:Pune and Mumbai ...
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Associate
5 days ago
Allstate Insurance Company Pune, Maharashtra, India**Date Opened**:Mar 12, 2024 · **Location**: Pune, Maharashtra, IN · **Company**:Allstate Insurance Company · **Responsibilities**: · **Customer Service** · - Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with emp ...
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Associate
6 days ago
Cognizant Pune, India**Technical Lead** · **Qualification**: · Bachelor's in engineering or equivalent · ** Responsibility**: · **Design**: · - Support in analysis of requirements and identification of missing requirements/gaps if any. · - Make estimates based on the requirement and complexity. · - P ...
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Associate
1 day ago
Isha Retails Pvt Ltd Pune, IndiaWe want a person who is able to manage all office work with team support. · - Can able to co-ordinate with staff and do deal with clients. · - Probably provide the resolution on the raised complaints. · - Independently think for the growth of the organisation and act as per. · ** ...
Sr. Associate - Pune, India - Genpact
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Quality Analyst/Sr. Quality Analyst- Customer Care
In this role, The Quality Analyst will be responsible for Conducting quality audits on customer interactions to ensure adherence to SOP's and compliance requirements. They would be responsible for Participate in calibration sessions with Clients to ensure scoring consistency and best practices.
Successful candidates should possess relevant years of experience in servicing US-based customers, preferably in Banking, Crypto Financial Crime and/or FinTech Domains. They must have demonstrated strong organizational, time-management, and written and oral communication skills.
Responsibilities
·Incumbent should be open to work in 24*7 environment.
·Conducting quality audits on customer interactions to ensure adherence to SOP's and compliance requirements (Voice, Chat and Email).
·Participate in calibration sessions with Clients to ensure scoring consistency and best practices.
·Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies by going through internal knowledge hub.
·Should be well versed in performing RCA and CAPA, Bottom Quartile Management, analyze and drive CSAT/NPS, Trend Analysis, 7QC Tools, Reports & Charts.
·Should be able to drive SMART feedback to ensure effective coaching with minimal impact on recipient efficiency.
·Hand on experience of working on MS Office & G-Suite applications.
·Excellent communication skills, both verbal and written
·Flexibility to work in a dynamic and fast-paced environment.
·Self-starter, sense of urgency and works well under pressure.
·Demonstrated ability to multi-task and meet timelines or deliverables.
·Must have demonstrated strong organizational, time-management, and written and oral communication skills.
·Ability to constructively confront peers and colleagues with value added input, feedback, and assessments.
Qualifications we seek in you
Minimum Qualifications
·Excellent customer service skills and ability to assist in customer inquiries independently.
·Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
·Self-disciplined, diligent, proactive and detail oriented
·Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
·Ability to maintain high levels of confidentiality and data security standards.
Preferred Skillset / Qualifications
·Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
·Keen attention to detail, customer profiling and pattern identification
·Minimum Graduate (Any Degree).
·Minimum years of experience in the Quality Assurance domain in the BPO industry.
·Having LSSYB/ LSSGB is an added skillset.