Associate - Pune, Maharashtra, India - Allstate Insurance Company

Allstate Insurance Company

Verified Company

Pune, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Date Opened:
Mar 12, 2024

Location:
Pune, Maharashtra, IN

Company:
Allstate Insurance Company

Responsibilities:

Customer Service

Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans. Audit calls and provide feedback to the claim handler on the production floor

Administration and Operational Management

Identifies issues and potential solutions on all aspects of the claims business
Gathers, analyzes and evaluates complex and occasionally highly complex claim processes or procedures; obtains facts and explains complex information
Assists leadership in developing strategies of operational improvement
Assists with establishing unit goals/objectives
Participates in the implementation of process improvement, operational performance and effectiveness programs and changes
Develops and manages processes to ensure delivery of compassionate service that is fast, fair and easy
Ensures adherence to empathetic and responsive customer service in all transactions

Training - Develop and Deliver

Participates in assessing unit needs for training and development
Win input from more experienced Team Leads/FLB, provides coaching/mentoring and feedback and may lead training

Knowledge/Skills/Abilities/Experience:

Bachelors' degree is mandatory
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies advanced knowledge of Subrogation, coverage, negotiation and/or arbitration skills and regulation
Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data and advanced knowledge of problem solving and preparation of complex reports for analysis
Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships
Should have spent a minimum of 6 months in a voice role within Allstate