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Onboarding Specialist
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Leanplum mumbai, IndiaAbout · CleverTap:CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for ...
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Client OnBoarding Specialist
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Seven Mumbai, IndiaJob Title: Client Onboarding Specialist · Location: Lower Parel, Mumbai · Responsibilities: · Manage and execute the end-to-end client onboarding process for clients in the AIF Business, collaborating with client advisors to collect necessary documentation. · Act as a liaison wit ...
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Vendor Onboarding Specialist
5 days ago
Interpublic Group mumbai, IndiaPOSITION SUMMARY: · The Vendor Onboarding Specialist is responsible for leading all regional activities for facilitating the vendor onboarding and new vendor set up processes. Vendor Onboarding Specialist will also support providing reporting/analytics with a long-term focus on ...
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Onboarding Specialist Full-Time
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HyreFox Consultants mumbai, India Full timeFynd is India's largest omnichannel platform and multi-platform tech company with expertise in retail tech and products in AI, ML, big data ops, gaming+crypto, image editing, and learning space. · Founded in 2012 by 3 IIT Bombay alumni: Farooq Adam, Harsh Shah and Sreeraman MG. ...
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Morgan Stanley mumbai, IndiaAssociate - Onboarding - Technical Specialist Job Number: · Posting Date · :May 17, 2024 Primary Location · :Non-Japan Asia-India-India-Mumbai (MSA) Job · :Wealth ManagementEmployment Type:Full TimeJob Level:Associate Description Introducing Morgan Stanley at Wo ...
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Taggd Mumbai, IndiaAbout the Position: · Role: Onboarding Specialist (OBS) · Job Location: Andheri (E),Mumbai · Reporting to: Manager RPO · Working Days: 6 days (Monday- Friday) WFO, Saturday's will be work from home. · About the Role: · At Taggd, our people are our most important resource. W ...
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US onboarding Specialist
1 week ago
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US onboarding Specialist
1 week ago
Infojini Inc Thane, IndiaJob Details · Title: US Onboarding SpecialistLocation: ThaneUS Night Shift: 6:00 pm to 3:30 am, Monday to Friday · Benefits: · Competitive salaryHealth insuranceWe provide both-way cab serviceMealsIncentivesMonthly Rewards & Recognition · Job SummaryAs an onboarding specialist, y ...
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Legal Onboarding Concierge Associate, Mumbai
3 weeks ago
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Electrical Superintendent
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Dvp Coverage
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UpMan Placements Mumbai, IndiaJob Location- Mumbai- Experience (in Years Job Type- Full Time**Job Description**: · - Developing and strengthening relationship with Existing and Prospective Client across geographies · - Meeting Financial Institutions internationally for developing of new relationships and exis ...
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Executive - Invoicing
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IDfy Mumbai, IndiaJob Title: · Executive - Invoicing · **Job Description**: · - We build products on cloud-based technologies that run mission-critical functions at large organizations and rapidly growing start-ups. Our technologies run customer onboarding processes for Banks like · - **HDFC**, bu ...
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Process Expert
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Siemens Mumbai, India**Hello go-getter** · We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you? · W ...
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Data Architect
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Talent Acquisition Executive
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Product Owner
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TransUnion Mumbai, IndiaTransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · The Product Owner would be primarily responsible for development of products in India to help cater to TransUnion customers, such as Banks, Insurance, Telco, Fintech, etc. Today TransUnion provides solutions to h ...
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IT Support
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Associate - Client Onboarding and Regulatory
2 weeks ago
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Key Accounts Executive
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Associate - Enhanced Due Diligence (Edd)
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Morgan Stanley Mumbai, Maharashtra, IndiaAssociate - Enhanced Due Diligence (EDD)(Operations) · Job Number: · 3246309 · POSTING DATE: Mar 18, 2024 · PRIMARY LOCATION: Non-Japan Asia-India-Maharashtra-Mumbai (MSA) · EDUCATION LEVEL: Bachelor's Degree · JOB: Other · EMPLOYMENT TYPE: Full Time · JOB LEVEL: Associate · DESC ...
Customer Support and Onboarding Specialist - Mumbai, India - Fractal
Description
It's fun to work in a company where people truly BELIEVE in what they are doingWe are seeking a dedicated and customer-focused individual to join our team as a Customer Support and Onboarding Specialist.
In this role, you will be responsible for providing exceptional support to our customers, guiding them through the onboarding process, and ensuring their satisfaction with our products or services.
The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.
Understanding of different tools like CRM/ ticketing systems/ martech tools/ Commerce tools would be desirable.Key Responsibilities:
Provide timely and effective support to customers via email, phone, and chat channels. Guide customers through the onboarding process, ensuring a smooth and seamless experience. Troubleshoot technical issues and escalate complex issues to the appropriate teams when necessary. Educate customers on product features, functionality, and best practices to maximize their success. Collaborate with cross-functional teams to address customer needs and improve the overall customer experience. Document customer interactions and maintain accurate records in our CRM system. Assist in the development of support resources, including FAQs, knowledge base articles, and training materials. Continuously seek opportunities to improve processes and enhance the quality of support provided to customers. Stay up-to-date on product updates, industry trends, and best practices in customer support.
Qualifications:
Bachelor's degree in Engineering or computer science in a related field or equivalent work experience+ MBA would be preferred not necessary.
Strong communication skills, both written and verbal.
Excellent problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency with CRM systems and support tools.
Experience with onboarding processes and customer training is a plus.
Ability to work independently and as part of a team.
Positive attitude and a passion for delivering exceptional customer service.
This may involve multiple time zones and work from office In Bangalore / Pune.
7- 12 Years experience in SAAS/ product company would be necessary.
If you are a self-motivated individual with a passion for helping customers succeed, we encourage you to apply for this exciting opportunity.
Join us in shaping the future of our customer support and onboarding experienceIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
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