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Gurgaon

    Head - Program Management - Enterprise Applications - gurgaon, India - RipplesIndia Group

    RipplesIndia Group
    RipplesIndia Group gurgaon, India

    3 weeks ago

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    Description

    Responsible for planning, executing, and overseeing multiple IT projects and programs aimed at achieving our strategic objectives.Collaborate with cross-functional teams, manage resources, and ensure the timely delivery of high-quality IT solutions that align with our business goals.

  • Responsible for developing & directing IT Project management operations and strategic planning to meet organization's goal with both customer & internal focus.
  • Provide overall strategic governance for projects by establishing standards, processes and tools used for effective project delivery.
  • Set performance benchmarks for various roles in the organization and put systems and processes in place to measure performance.
  • Lead the budgeting process for the organization and track spends to adhere compliance to approved budgets.
  • Optimise costs incurred in the organization through continuous tracking and control.

    • Key Accountabilities

    Project Management /Strategic Activities

  • Establish Methodologies to set productivity and quality targets and to assess results for all projects.
  • Establish rigorous project management discipline and tracking of project execution across all major projects in the organisation
  • Establish program plans of all major initiatives in the organisation and tracking of performance relative to plan to identify project health and establish early interventions
  • Respond to escalated project issues that may impede project delivery and coordinate solutions.
  • Coordinate with various functional heads to identify digital solutions and lead the creation of such programs.
  • Coordinate teams with customer touchpoints (Cabin Crew, Customer Experience, Commercial) to develop programs aimed to solve customer issues and needs.
  • Monitor and analyze project metrics to identify weakness or problems and propose operational improvements and cost savings for future projects
  • Provide on-site leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
  • Full project life cycle ownership : successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
  • Report on project success criteria results, metrics, test and deployment management activities.
  • Manage the day-to-day project activities and resources and chair the project management team meetings.
  • Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization
  • Understand the interdependencies between technology, operations, and business needs.
  • Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders.
  • Develop performance benchmarks for every role in the organisation and develop systems and processes to evaluate performance of organisation members

    • Transition Management

  • Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes.
  • Analyzing any internal requests for changes and consulting with senior management to deny or approve the proposed changes.
  • Creating transitional plans and documents to outline project expectations, scope, schedule, and budget requirements.
  • Leading workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies
  • Ensuring that transitions are planned and carried out in a timely manner and within budget.
  • Keeping all parties involved with the transition updated on its progress.
  • Spotting any transition-related issues and creating effective solutions to resolve them swiftly
  • Providing company-wide guidance during unplanned changes, such as the passing of a senior employee

    • Team Management

  • Lead the program management team and head collaboration between Business Users and software providers to build project solutions.

    • Min Educational Qualifications

  • Bachelor's Degree in CS/IT or equivalent work experience
  • MBA in relevant field is preferred.
  • Exposure to financial and cost accounting
  • PMP or equivalent certification preferred

    • Experience

    • 20+ years of project management experience, gathering requirements from the client / business & documentation.
    • At least 10-15 years of experience in change management/IT Transformation
    • 20+ years of project management experience, including tracking and planning projects, gathering requirements from the client / business & documentation.
    • At least 8 to 10 years of experience in change management/IT Transformation
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