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Store Manager - Mumbai, India - Apparel Group India Pvt. Ltd.
Description
OVERVIEW OF ROLE AND RESPONSIBILITIES The store manager provides leadership that drives the customer experience, overall operational execution and total store results.
The store manager drives results by developing and executing short term action plans and long-term strategies.
The store manager leads company initiatives and ensures maximum productivity, profitability and compliance with company policies and procedures.
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:
• Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
• Leads Sales Leadership Team and is responsible for total store results
• Owns the customer experience throughout the entire store (owned by customer experience manager) in High Volume
• Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience
• Drives customer loyalty through current brand strategies, including credit and customer relationship marketing
• Maximizes sales potential by spending the majority of scheduled time on the sales floor
• Demonstrates excellent customer sales lead (CSL) behaviors
• Owns Best at Bras with a focus on current selling strategies ($8-30M: owned by customer experience manager)
• Gains business insight and creates SMART action plans that improve execution and results
• Analyzes customer experience reports and insights and mobilizes the team accordingly
• Leads and delegates, as appropriate, the execution of all company initiatives
• Plans for and facilitates leadership meetings and ensures consistent communication to all positions
• Accountable for payroll budget, target wage rate and other controllable expenses
• Ensures payroll is managed daily by punch guarding and executing flex worksheet
Qualification - Graduate or above
Experience - 5 plus years of experience with a luxury/premium intimate wear brand.