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    Technical Solutions Consultant - kochi, India - Empress InfoTech

    Empress InfoTech
    Empress InfoTech kochi, India

    3 weeks ago

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    Description
    Technical Solutions Consultant

    We are looking for a highly capable Technical Support Engineer for Windows Server, Web, Database environments on premise and cloud environments.


    Skills Required:

    • 2+ Years of experience providing L2/L3 technical support in the following technologies.
    • Proficiency in configuring, managing, and troubleshooting Windows Server and MS SQL Server database environments.
    • Experience in configuring, maintaining, and troubleshooting IIS for hosting web applications and websites.
    • Experience in MS SQL Server database installation, configuration, maintenance, and performance tuning.
    • SQL Server failover cluster instances, or High availability always on database configuration.
    • Ability to diagnose and resolve complex technical issues related to servers, web services, and databases.
    • Root cause analysis skills to identify underlying problems and implement effective solutions.
    • Exp. in application support, understanding app architecture, and diagnosing issues related to performance and functionality.
    • Expertise in analyzing app logs and debug issues to identify root causes and implement solutions.
    • Exp. in managing and prioritizing incidents, coordinating with relevant teams, and providing timely updates to stakeholders.
    • Familiarity with scripting languages like PowerShell, Bash, or Python to automate tasks and streamline processes.
    • Experienced in working with software systems hosted on public cloud platforms such as Azure and AWS.
    • Understanding of cloud security principles and best practices to ensure secure cloud deployments.
    • Familiarity with a wide range of AWS services, including EC2, S3, RDS, IAM, VPC, Route 53, Lambda, CloudFormation, etc.
    • Exp. with AWS CloudWatch for monitoring resource utilization, setting up alarms, and gathering performance metrics.
    • Understanding of AWS Lambda for building serverless applications and event-driven functions
    • Hands-on experience in networking concepts such as TCP/IP, routing, firewall, WAF, and load balancing.
    • Experience with AWS Command Line Interface (CLI) for programmatic interaction with AWS services.
    • Understanding of key Azure services, Virtual Machines, Azure App Services, Azure SQL DB, Azure Storage, Azure AD etc.
    • Knowledge of Azure Virtual Network, subnets, network security groups (NSGs), and Azure Load Balancer.
    • Ability to maintain high levels of customer information security and compliance.
    • Chat, email, and voice support experience. Exceptional oral and written communication skills.
    • Knowledgeable in using CRM tools like Zoho.

    Responsibilities:

    • Proficient in providing technical support to a diverse, global customer base.
    • Troubleshooting Windows desktops, servers, and database servers.
    • Ability to explain complex technical concepts in a clear and concise manner.
    • Skilled in prioritizing and escalating customer issues based on their severity.
    • Consistent in providing timely updates on tasks to align with severity levels.
    • Demonstrates both teamwork and autonomy in a work setting.
    • Collaborate with cross-functional teams to resolve complex problems and escalate issues as necessary.
    • Assist customers in deploying, configuring, and maintaining applications on cloud platforms such as AWS and Azure.
    • Preparing documentation/knowledge base articles
    • Takes a proactive approach to work independently and without close supervision.
    • Willingness to work on rotational 24/7 shifts. Work will be 8 hours/day on 5 days (40 hours) a week
    • Flexibility to work shifts and weekends as needed.

    Email your resume with the subject of "Technical Solutions Consultant" and a cover letter to provide the following information to be considered for the position.


    • Experience in Technical Support.
    • Current location.
    • Notice period required to join (Immediate Joiners preferred).
    • Current remuneration and expectations.
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