- Handle the routing and fulfillment of cases for assigned clients including research requests, analyst inquiry, guidance sessions, briefings, and troubleshooting basic website support.
- Provide support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized.
- Operate fluently across multiple internal systems and processes to deliver the most important information in an organized, focused, and clear way to clients and internal stakeholders.
- Collaborate closely with other specialists, account team, and analysts to provide clients with timely responses to questions and meet defined service-level objectives (SLOs).
- Identify relevant Forrester research for client research requests. Work with clients in clarifying research requests to identify the most appropriate published content to support a business problem.
- Develop expertise across Forrester's offerings. Understand analyst coverage areas/research content to effectively align client questions with the most relevant analyst.
- Track all requests and correspondence in Forrester's CRM database.
- One to three years' professional work experience focused on customer service.
- History of providing high-quality customer service and troubleshooting to internal or external clients.
- Background in the Salesforce CRM and/or other CRM systems.
- Success in:
- Prioritizing and managing multiple projects and meeting deadlines.
- Achieving results in a collaborative, fast-paced environment.
- Working in a high-energy, fast-paced environment and collaborating with other functions to achieve results as a high-performing, interdependent team.
- Navigating business processes.
- Demonstrating a high degree of organization and proficiency in leveraging internal systems.
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Load Controller- Delhi, India
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Qatar Airways Delhi, Delhi, IndiaAbout the role · We are pleased to announce an opening for Load Controller in Delhi, India. In this role you are expected to ensure a DCS load / trim sheet is prepared for each Customer Airline departure in full compliance with Airline SLA and QAS procedures. To produce a timely, ...
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Unicef India- Face-to-face Fundraiser-delhi
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UNICEF New Delhi, India**Job description** · **Hiring Alert for those who are associated with **#sales #marketing #field Job #publicspeaking #hospitality #journalism #businessdevelopment #MSW #Social Work · **Freshers can apply** · **#It's a Field Job** · **Hi Everyone,** · - Bangalore** · **Why work w ...
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Sewara Hospitality New Delhi, India Full timeCompany Description · Sewara Hospitality is a company that believes in capturing the essence of life by creating unique, hyperlocal, and gratifying experiences for its patrons. With properties located at pristine, untouched locations across India, Sewara Hospitality offers a rang ...
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HLK Infrastructure pvt ltd Delhi, India Full time· HLK INFRASTRUCTURE PVT LTDCandidate must manage the entire inventory on his own, Receive the materials to stores and issue to the concerned department, Civil or Construction background, Who can look after the store activities, Update material in ERP, issue challan Candidate mu ...
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General Mills Delhi, India: · India Foods Business is a full-service manufacturing and marketing unit comprising over 500 employees spread across over multiple locations across India. Our strong suite of products includes the Pillsbury, Betty Crocker, Haagen-Dazs and Nature Valley brands in both direct-to ...
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Cone Galaxy New Delhi, India Full time· We are a manufacturing and trading unit looking for someone to upgrade our current website and we are also starting a new trading business for spices and want a new websiteRole Overview:We are looking for a WordPress Web Developer who possesses not only strong technical skills ...
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Instantpay Delhi Division, India Full time· Key Responsibilities Manage a large volume of incoming calls, emails, and chats. · Identify and assess customers' needs to achieve satisfaction. · Build sustainable relationships and trust with customer accounts through open and interactive communication. · Provide accurate, v ...
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ZARA SA Delhi, India Full timeAs a section manager in one of our stores, you will be responsible for the following · duties: · a) Customer Service Management · To understand, anticipate and satisfy the needs of a customer, to have an active · presence at the point of sale, and to be responsible for the correc ...
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India Field Application Engineer(Delhi)
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RIGOL TECHNOLOGIES Delhi, IndiaRIGOL Technologies is a global leading provider of test and measurement instruments and solutions, with its headquarters in Suzhou China. Our mission is "enabling technology exploration, empowering possibilities and more". RIGOL has established overseas subsidiaries in Europe, th ...
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Dhwani Astro New Delhi, India Full timePosition Overview: · We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The primary responsibility of this role is to handle and verify Shopify orders and address inquiries from customers who have purchased our products. The ideal can ...
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Looking for Care Coordinator at Delhi, India
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GOQii Delhi Division, India Full timeJob Title: Field-Based Care Coordinator · Location: Delhi, Bangalore · Job Description: · We are seeking a dedicated and compassionate Field-Based Care Coordinator to join our team. As a Care Coordinator, you will play a crucial role in facilitating the seamless execution of our ...
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Ambe Group New Delhi, India Full timeCompany Description · Ambe Group is a leading Indian business conglomerate with a strong work ethic and a reputation for quality and early adoption of technology. The group operates 5 world-class mills across the country. To know more about company please visit · Role Descriptio ...
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OPSWAT Delhi, IndiaProtecting the World's Critical Infrastructure · OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 o ...
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Ministerie van Buitenlandse Zaken New Delhi, IndiaDe Nederlandse ambassade in New Delhi, India, is op zoek naar een stagiair(e) voor een periode van zes maanden, van september 2023 tot februari 2024. Het team van de ambassade organiseert dialogen, activiteiten, projecten en rapporteert aan het Ministerie in Den Haag over politie ...
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Ministerie van Buitenlandse Zaken New Delhi, India**Functieomschrijving**: · De Nederlandse ambassade in New Delhi, India, is op zoek naar twee stagiairs voor een periode van vijf of zes maanden, van februari 2024 tot juli 2024. Het team van de ambassade organiseert dialogen, activiteiten, projecten en rapporteert aan het Minist ...
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Video Editor
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Pricelabs Delhi, India Part timePreferable Location(s): Delhi, India | Noida, India | Gurugram, India | Bengaluru, India | Pune, India | Mumbai, India | Hyderabad, India | Chennai, India | Panaji, India · Work Type: Internship ...
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Field Technician
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Schneider Elevator Delhi, India**Location: Delhi** **, Delhi** **, India** · **Job ID: 73770** · **We Elevate**You**: · Schindler står för rörlighet. Rörlighet behöver experter. · Bli en del av vårt team. · Schindler grundades 1874 i Schweiz och är en ledande leverantör av hållbar och effektiv mobilitet i städ ...
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Branch Sales Officer
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Collection Executive
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Vastu Housing Finance Corporation Delhi, IndiaVastu Finserve India Private LimitedDelhi · Required Experience · Years · - Posted On · - 18 Aug 2023 · Basic Section- No. Of Openings- 1- Designation- Collection Executive- Organisational- Company- Vastu Group- Unit- Vastu Finserve India Private Limited- Function- Collection- Su ...
Looking for Customer Success Specialist at Delhi, India - Delhi Division, India - Forrester
Description
At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
As a member of Forrester's Customer Success organization, the Customer Success Specialist delivers value to our largest clients by supporting the customer journey toward achieving maximum client satisfaction and account service efficiency.
Job Description:
Job Requirements:
We're a network of knowledge and experience leading to richer, fuller careers. Here, we're always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It's a place where everyone is given the tools, support, and runway they need to go far. We'll be right there beside you, every step of the way.
Let's be bold, together.
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