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    Technical Support Engineer - Bengaluru, India - ToolJet

    ToolJet
    ToolJet Bengaluru, India

    Found in: Talent IN 2A C2 - 1 day ago

    Default job background
    Technology / Internet
    Description

    The Application Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require working closely with the product, engineering and sales team to deliver a smooth customer experience.

    Responsibilities

    • Working with various stakeholders to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Communication, and Integration Interfaces Levels).
    • Be the first point of contact for customer queries and tickets.
    • Act positively and respond promptly to the customer's requests/tickets.
    • Prepare, review and ensure accuracy of technical documentation.
    • Collaborate with customers over remote calls to understand their queries and brainstorm potential solutions.
    • Perform any other job-related duties incidental to the work.

    Requirements

    • Basic exp in JS, HTML, CSS.
    • 0-2 years' experience in a familiar field.
    • Willing to work in the US time zone (10pm to 6am IST).
    • Experience in writing SQL queries.
    • Excellent verbal, written, and interpersonal skills.
    • Experience in one or more of below is a plus:
    • Experience in using no-code/low-code platforms.
    • Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases).
    • Experience in using cloud storage services like AWS S3.
    • Basic understanding of platforms like Kubernetes, Docker, etc.
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