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HDFC Life Kolkata, IndiaFrom 1 to 6 year(s) of experience · **Roles and Responsibilities** · Designation : Sales Manager · - Function : Sales/ Business development · - Industry : Life Insurance · - Channel : Direct Sales · - Location : Kolkata, Delhi, Mumbai, Muzzaffarpur ,Guwahati · - CTC: Up to3 LPA · ...
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Hiresquad Resources Kolkata, IndiaLeading BPO in Kolkata · Hiring For Team Leader Operations//Assistant Manager Operations · International Voice Process · CTC UPTO 7LPA · Require min 1 Year as Team Leader Experience in BPO in Voice Process · Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA · Shi ...
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Hiresquad Resources Kolkata, IndiaLeading BPO in KolkataHiring For Team Leader Operations//Assistant Manager OperationsInternational Voice ProcessCTC UPTO 7LPARequire min 1 Year as Team Leader Experience in BPO in Voice ProcessStrong in Operations Matrices like Attrition, Shrinkage, CSAT, SLAShifts 24*7 · Call or ...
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Immediate Start: HCM Cloud Functional Lead
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Executive Assistant
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Education Counselor
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Telecalling Officer
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Front Desk Receptionist
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Chat and Voice Support
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Jr. Digital Marketing Executive
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Accounts Executive
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Back Office Executive
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Telecaller Representative
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Interview for Sales Executive(Fresher
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Content Writer
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cputek Kolkata, West Bengal, IndiaWe are Looking for content writer to join us immediately. · The person should be well versed in writing articles, technical blogs, SEO blogs, Social media Captions, copyrighting etc. He/She should be able to meet deadlines and should write original plagarisim and AI free content. ...
Customer Service Team Lead//Immediate joiners - kolkata, India - Hiresquad Resources
Description
Leading BPO in Kolkata
Hiring For Team Leader Operations//Assistant Manager Operations
International Voice Process
CTC UPTO 7LPA
Require min 1 Year as Team Leader Experience in BPO in Voice Process
Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA
Shifts 24*7
Call or mail CV at
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability
Description Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
Preferred candidate profile
Must be Working as Team Leader in International BPO
Must have Good Communication Skills
Experience in Voice Process
Perks and benefits
Good Incentives
Interested candidates can call at or mail their cv at