Customer Care Executive - Navi Mumbai, India - Hexaware BPS

Hexaware BPS
Hexaware BPS
Verified Company
Navi Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
**Experience:
- ** Greater than 1 years of experience in customer service or handling internal and external customers

**Shifts:
- ** UK Shift

**Working Days:
- ** 5 days working ( Sat-Sun fixed off)

**Education:
- **Mandatory General Education Degree


Customer Focus:


  • Demonstrates a strong customer service orientation
  • Takes responsibility to follow up with customers to ensure their needs and expectations are delivered to their satisfaction

Responsibilities / Skills:


  • Good Typing speed. Preferred 4060 words per minute
  • Interfacing with Quality analyst and product team for quick resolution of customer issues, close loop the resolution with the customer.
  • Manages tools, processes, reporting, staffing, templates, documentation, and training
  • Help-Center content and templates administration
  • Respond to user reviews on App Stores and consumer forums and improve App store ratings
  • Handle payment/refund cases including chargeback
  • Capture VOC received basis the complaints received at the touchpoints
  • Customer orientation and ability to adapt/respond to different types of customers

Salary:
₹10, ₹400,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • UK shift
  • US shift

Education:


  • Bachelor's (preferred)

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