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    Asst. Manager - Bengaluru, India - Triangulas HR Solutions LLP

    Triangulas HR Solutions LLP
    Triangulas HR Solutions LLP Bengaluru, India

    1 week ago

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    Description
    Roles and Responsibilities:
    • Life cycle documentation: From Allotment till handover of project.
    • Managing customer grievances and tracking status and their resolution within agreed upon SLAs and TATs.
    • Responsible for Customer relationship management at project site.
    • Responsible for all CRM activity, documentation, and MIS at project site.
    • Intimation of inspection period to customer and schedule customer appointments for inspection.
    • Carrying out "PRE-DELIVERY INSPECTIONS" of all flats in co-ordination with construction team and PMG group.
    • Pre-delivery inspection and snag list. Communication of snags/defects identified to relevant department and follow-up for resolution.
    • Co-ordination with construction team at site for carrying out Rectification Works that must be necessary undertaken.
    • Final Handing over of flats to customers on completion of all the works in all aspects to customer satisfaction.
    • Rental management and management of Maintenance Agencies.
    • Manage and execute the modification requests to the satisfaction of customer.
    • Taking confirmation from customer on fixtures fittings with necessary documentation and forwarding the same to site for incorporation in respective flats.
    • Billing and collection of Maintenance charges.
    • MIS and Documentation of all correspondence.
    • Credit control / payments follow up and related documentation like issuance of receipts.
    • Handing over the units after QA/QC completion jointly with Projects team, to customers.
    • Managing the entire process of Documentation including Registration, Khata Transfer etc.

    Requirements

    Qualification & Experience:
    • Minimum 5 years of experience.
    • Only for B.E/B.Tech/Diploma in Civil Engineering graduates.
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