- Must be able to implement Helpshift Android, iOS, Unity and other SDKs on target platforms; have an understanding of the different feature sets and capabilities of each.
- Must be able to navigate and configure Helpshift's administrative tools, including AI products and bots.
- Independently develop requests for proposals for strategic and enterprise customers, applying technical writing principles for strategy documentation.
- Showcase Helpshift API capabilities through demonstrations, including video and PowerPoint presentations.
- Effectively communicate with clients and cross-functional teams to translate business requirements into viable product solutions, ensuring alignment with customer needs and product capabilities.
- Create datasets and reports on BI tools like Power BI, Tableau & Looker.
- Efficient with time and project management to handle multiple projects simultaneously.
- Program proficiently in languages like Python, JavaScript.
- Mentor and train junior engineers.
- Manage implementation partners and oversee the integration of complex systems.
- Establish strategic relationships with key contacts in major brands.
- Efficiently lead Sprint and Incident retrospectives to completion, encompassing data gathering and documentation creation.
- A minimum of 4 years of SaaS experience with a track record of technical project management and solution architecture.
- Experience and the ability to lead & guide teams through complex project implementations.
- Advanced project management skills, with an emphasis on leading customer-facing initiatives.
- Understanding of programming languages like Python, is a plus.
- Understanding of technical SaaS concepts like SDKs, APIs, and cloud computing.
- Exceptional organization skills and efficiency in task management.
- Strong communication skills for effective collaboration with various stakeholders.
- Proficient in Microsoft office tools, including data analysis in Sheets/Excel.
-
Implementation Specialist
7 hours ago
Ivalua Pune, IndiaAbout the Team · : You will be part of the Professional Services Team whose mission is to successfully deliver our unique and configurable solution to customers and support our Partner community with high quality standards and strong commitment to excellence and efficiency. Our t ...
-
Marketo Implementation Specialist
2 days ago
SGS Technical Services Pvt. Ltd Pune, IndiaRole : Marketo implementation Specialist · Location : Pune · Notice period : Immediate · Work Mode : On site · Interview Process : L1 and L2 · We are looking for Marketo implementation, configuration, and administration in a B2B marketing environment. · Experience with CRM sys ...
-
Specialist - Package Implementation
4 days ago
LTIMindtree Pune, IndiaSpecialist - Package Implementation · Job Req Id: Act as the technical expert, ensuring quick turnaround in identifying applicationissues and providing timely solutions. · ? Develop detailed plans and accurate estimates for completion of build, system · testing and implementatio ...
-
Implementation Specialist II
7 hours ago
Keywords Studios Pune, India Full timeDescription · Lead customers through Helpshift's onboarding process end-to-end, from discovery through go-live. · Onboard and manage Implementation partners Assist with proof of concepts for customers. · Build light integrations Work side-by-side with customers to design, build, ...
-
SCADA/ IGNITION Implementation Specialist
1 week ago
Tata Technologies Pune, India3 to 5 years in SCADA/MES implementations · • At least 1 full Ignition SCADA/MES implementation project. · • Excellent understanding on SCADA/MES Ignition modules like Perspective, Vision Unlimited, Web Browser, Alarm Notification, SQL Bridge, Tag Historian, Reporting · • Experti ...
-
Jade Global Pune, IndiaJob Title: Oracle Analytics Implementation Specialist With NSAW & FAW Experience · Location: Pune / Hyderabad · Job Type: [Full-Time/Part-Time/Contract] · Introduction: · We are seeking an experienced Oracle Analytics Implementation Specialist to join our dynamic team. The ideal ...
-
RIA Advisory Pune, IndiaRole : Full Stack Developer – Implementation Specialist · Experience: 3 - 7 Years · Qualification: BE / B.Tech · Location: Pune · Technical Know- How: Advance JAVA, Advance JavaScript, Spring Boot, Angular 6+, SQL/MongoDB · Job Description: · an Implementation Specialist, you wil ...
-
Jade Global Pune, IndiaJob Title: Oracle Analytics Implementation Specialist With NSAW & FAW ExperienceLocation: Pune / HyderabadJob Type: [Full-Time/Part-Time/Contract]Introduction:We are seeking an experienced Oracle Analytics Implementation Specialist to join our dynamic team. The ideal candidate wi ...
-
Digital Analytics
5 days ago
The Edge Asia Pune, IndiaThe Digital Analytics / GTM Specialist is responsible for managing da-to-day activities and implementation plans to achieve utilization of Google Tag Manger, Google Analytics, and successful adoption of Google Marketing Platform. · The Digital Analytics / GTM Specialist is passio ...
-
seo
3 days ago
The Lexicon Group Pune, India**SEO** · We are looking for a creative SEO specialist to optimize the content on our website based on analytics and keyword research. The SEO specialist will also be responsible for researching advertising and website layout trends that will generate more page traffic. · To be s ...
-
seo
1 week ago
The Lexicon Group of Institutes Pune, India**SEO** · We are looking for a creative SEO specialist to optimize the content on our website based on analytics and keyword research. The SEO specialist will also be responsible for researching advertising and website layout trends that will generate more page traffic. · To be s ...
-
Google Cloud Architect
1 week ago
UpMan Placements Pune, IndiaJob Location- Pune, India- Experience (in Years Job Type- Full Time**Job Description**: · **The Role** · - Overseeing and assisting the technical implementation of Google Cloud Platform landing zone and governance. · - Hands-on architecting and implementing the Google Cloud Platf ...
-
Regulatory Affairs
6 days ago
Statistical Pharma Pune, IndiaThe **Regulatory Affairs Specialist** stays with the same company for an average of 10 to 15 years; the rate of turnaround is therefore low. Networking is very much encouraged, through joining various associations to participate in conferences and exhibitions, and also to access ...
-
Creative Designer
1 day ago
Dassault Systèmes Pune, India**Imagine New Horizons ** · As part of the 3DEXCITE global delivery team your daily business will be: You take the engineering CAD Data and analyze it. Plan your process including variants and modularity. Start cleaning the data; structure the data to build a master model in Delt ...
-
Tosca di 4 to 6 Years Kolkata
1 week ago
Capgemini Pune, Maharashtra, India**Job Description**: · - Should be aware of TOSCA automation · - Should have knowledge of Tosca DI Should be able to work independently Tosca DI Technical · - Knowledge of Basic Software Testing Life Cycle · - Ability to write complex SQL query and deferent Data sources like MSSQ ...
-
Digital Marketing Assistant
1 week ago
Rapid Job Sountions Pune, India**Digital Marketing** · Developing and implementing comprehensive digital marketing strategies. · Managing a team of digital marketers and coordinating their efforts. · Analyzing performance metrics and optimizing campaigns for better results. · Collaborating with other departmen ...
-
Market Research Intern
1 week ago
Triedge Solution Pune, IndiaPosition**:Market Research Intern** · **Salary**: 10,000 Monthly · Location: Pune · **Job Description**: · This is a full-time on-site role in Pune, Maharashtra, India for a Market Research and Analysis Specialist. The Market Research and Analysis Specialist will be responsible f ...
-
Promotional Activity
6 days ago
Milky company Pune, IndiaWe are seeking a talented and creative Marketing Specialist to join our dynamic team. As a Marketing Specialist, you will play a key role in developing and implementing marketing strategies to promote our products or services and drive business growth. You will work closely with ...
-
Demand Generation Executive
6 days ago
Hyre Pune, India**Job Description: Demand Generation Specialist** · Position: Demand Generation Specialist · Exp - 6 Months to 1 Year · **Job Summary**: · We are seeking a highly motivated and results-driven Lead Generation Specialist to join our dynamic marketing team. As a Lead Generation Spec ...
-
Operations Professional
3 days ago
Teradata Pune, IndiaAs the recognized leader in data and analytics, Teradata believes that data can unleash the potential of great companies. Our mission is to empower those companies to achieve high-impact business outcomes through analytics at scale, on our industry-leading technology platform. · ...
Implementation Specialist II - Pune, India - Helpshift
Description
Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift's AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Tencent, Supercell, Square and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly.
At Helpshift you'll have the opportunity to work with today's leading B2C brands as they begin their journey to provide the customer support experience that their customers want and need. We're looking for self-starters, with a bias toward action that can clearly articulate their data-centric points of view and effect experiential change, to join us in revolutionizing customer relations. If you're excited to learn more about cutting edge technology including mobile-first asynchronous messaging, Bots, and AI, we're the Customer Success team for you
Responsibilities:
Requirements and Skills:
Closing:
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.