DEX with Nexthink Analyst - Bengaluru, India - Atos

Description

Hiring Senior End User Analyst with Nexthink experience.

Please find below details for the reference. Interested can drop your profile to

Experience: 10-16 years

Relevant Experience in Nexthink: 3 years

Job Description

• Advanced proactive Hardware & Software troubleshooting on End User Devices
• Assistance to L2 EUCA Analysts and EUCA Application Administrators with incident analysis and application configuration/upgrades
• Maintaining customer specific EUCA documentation updated
• Demonstrating and reporting on issues trends and presenting portal metrics' information to relevant departments; providing recommendations for fixing
• Creation and maintenance of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
• Configuration and maintenance of Reports, Dashboards, Modules etc. on Nexthink Portal
• Management of EUCA Profiles and access requests
• Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
• EUCA baseline reports quality assurance
• On demand activities
• Analysis of SD/OSS ticket data, recommending areas for investigations
• Preparation of EUCA Baseline reports
• Supporting customer transformation projects
• Review of Nexthink application configuration
• Active support of EUCA Service Acceptance and BAU handover
• Analysis of specific customer requests for EUCA
• Providing training on EUCA applications and processes for users
• Supporting EUCA service presentations/demos

Job Requirements

• Knowledge and hands-on experience with Nexthink
• Excellent knowledge of MS Windows 7, 8 and 10 platforms' administration
• Knowledge of Active Directory 2008 and 2012
• Good understanding of GPO configuration and management
• Experience with troubleshooting, diagnosing and fixing OS and AD related issues
• Knowledge of PKI and PowerShell scripting will be a plus
• Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM will be a plus
• Good understanding of DNS, DHCP services
• Good understanding of TCP/IP networking